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Technical Support Specialist

2 months ago

Vancouver, British Columbia, Canada Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer in the Security, Compliance, Identity and Management (SCIM) team, you will play a critical role in building trust and confidence for every person and organization through delivering a differentiated and connected customer experience.

Responsibilities

As a Technical Support Engineer, you will be responsible for:

  • Reviewing complex issues and contacting customers to understand their concerns, ensuring they stay informed about the status and solution of their issue.
  • Resolving customer issues through problem-solving, collaboration, and research, and documenting technical work and research.
  • Performing in-depth product troubleshooting and remediation when needed, and collaborating with cross-team and cross-product technical issues to resolve moderately complex customer issues.
Requirements

To be successful in this role, you will need:

  • 5+ years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, and 3+ years of technical support, technical consulting experience, or information technology experience.
  • Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.
Preferred Qualifications

While not required, the following qualifications are highly desirable:

  • 2+ years of Security Incident Response experience with recent operational security experience, SOC (Security Operations Center), Malware Analysis, Incident Analysis, threat analytics, Windows Server, and endpoint security.
  • 2+ years of experience with Azure Identity or M365 clouds.
  • Experience performing cloud incident response investigations and/or business email compromises.
  • Automation skills, including PowerShell and/or Python, Java, or a similar language.
  • Demonstrated experience learning new technologies.
  • Good collaborative skills and extensive cross-group coordination skills.
What We Offer

As a Technical Support Engineer at Microsoft, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.