Call Center Parts Specialist

4 hours ago

Winnipeg, Manitoba, Canada Frontier Power Products ULC Full time
About Frontier Power Products

Frontier Power Products is a leading provider of power generation solutions, marine engines, and industrial engines. With over 40 years of experience, we have established ourselves as a trusted partner for customers in Western Canada. Our products are designed to excel in extreme conditions, from sea level to the tops of the Rocky Mountains.

Why Work with Us?
  • Competitive Benefits: We offer a comprehensive benefits package, including dental and extended health insurance, health spending account, life insurance, vision care, employee and family assistance program, tuition reimbursement program, and pension plan.
  • Collaborative Team: Our team is dedicated to providing exceptional customer service and support. You will be part of a collaborative and dynamic team that values empowerment, accountability, and perseverance.
Job Summary:

The Call Center Parts Person will serve as the primary point of contact for customer interactions, providing support for a diverse range of industrial equipment customers. This role involves monitoring and responding to parts department general in-boxes, answering incoming parts calls, and providing on-call after-hours parts support.

Key Responsibilities:
  1. Monitor and respond to parts department general in-boxes across all Frontier Power's parts departments.
  2. Answer incoming parts calls across all Frontier Power's territories.
  3. Be available to provide on-call after-hours parts support.
  4. Maintain and monitor 5S methodology in the parts department.
  5. Resolve customer complaints.
  6. Strive to make the best use of on-hand inventory and sell existing inventory before considering new.
  7. Understand the parts return policy and issue RMA to customers when return requests are valid.
  8. Be flexible with the department's needs for staff coverage throughout the operating hours.
  9. Participate in inventory count as assigned by either spot check, cycle count, or annual full count.
  10. Resolve shipping discrepancies from Service Dealer direct ship orders.
  11. Keep up to date with parts-related training as directed.
Requirements:
  • Parts Technician (Red Seal) Certificate: Hold a Parts Technician (Red Seal) certificate or be in the process of obtaining.
  • Experience: 2-4 years of parts sales experience.
  • Knowledge: Knowledge of industrial OEM engines, such as John Deere, Kubota, and Mitsubishi, and technical knowledge of generators and industrial machinery.
  • Skills: Demonstrated problem-solving skills, comfortable and capable in an ever-changing fast-paced environment, receptive to feedback, and a willingness to learn.
Work Environment:

The Call Center Parts Person will be required to sit or stand at a desk for extended periods, use a computer, and handle frequent phone communication, and perform repetitive hand and wrist movements.

How to Apply:

If you believe your skill set matches the above description and are an enthusiastic, innovative, passionate, and energetic individual, please click on the "Apply" button to submit your resume for consideration.

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