Heavy Duty Equipment Service Director
2 weeks ago
Role Summary:
The Brandt Group of Companies is seeking a seasoned Heavy Duty Equipment Service Director to lead our Barrie, ON Peterbilt location. As a key member of our team, you will be responsible for overseeing the sales and delivery of after-market support services for heavy-duty equipment.
This strategic role requires exceptional leadership skills, business acumen, and a strong understanding of the heavy-duty equipment industry. The successful candidate will be responsible for managing all aspects of the service department, including workflow management, policy enforcement, budget development, and employee performance evaluation.
Key Responsibilities:
- Sales and Revenue Growth: Develop and execute strategies to increase sales revenue, optimize customer satisfaction, and improve market share.
- Service Department Management: Oversee the day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident heavy-duty mechanics.
- Budget Development and Management: Create and manage budgets to meet financial and operational goals, ensuring effective allocation of resources.
- Quote Preparation and Work Order Management: Prepare quotes for customer work orders, opening and closing work orders, and maintaining accurate records.
- Customer Relations: Communicate effectively with customers, resolving concerns and providing diagnostic support as needed.
- Performance Evaluation and Development: Review employee performance against established goals and objectives, identifying areas for improvement and implementing training and coaching initiatives.
Requirements:
- Leadership and Management Experience: 5-7 years of progressive experience in service, management, and business, combined with a strong background in the heavy-duty equipment industry.
- Industry Knowledge: A solid foundation of knowledge and skill in the operation of a heavy-duty equipment dealership, including a deep understanding of safety protocols and regulatory requirements.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, employees, and branch personnel at all levels.
- Technical Skills: Proficiency in using work-related desktop applications and web-based productivity applications, as well as a recent driver's abstract.
What We Offer:
- Competitive Salary: $120,000 - $150,000 per year, depending on experience.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement savings plan.
- Professional Development Opportunities: On-the-job education and training programs to develop new skills and advance your career.
About Us:
The Brandt Group of Companies is a privately owned manufacturing and distribution company serving a growing international audience in various industries. With over 5400 employees across Canada, the USA, Australia, and New Zealand, we are one of Canada's largest privately owned companies and a Platinum Club member of Canada's Best Managed Companies.
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