Service Manager
5 months ago
Service Manager
**Description**
The Service Manager will be responsible for managing the sales and delivery of heavy-duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy-duty mechanics.
**Duties & Responsibilities**
- Managing service workflow
- Enforcing standards, policies, and reporting practices are followed to establish standards
- Development and management of the Service Department budget to meet financial and operational goals
- Preparing quotes for customer work orders; opening & closing work orders
- Inspect/operate customer equipment as part of resolving concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Reviewing employee performance against goals on an ongoing basis
- Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment
**Required Skills**:
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
- Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
**Required Experience**
- Demonstrates a strong commitment to occupational health and safety
- 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry
- Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
- Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
- Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
**Job Types**: Full-time, Permanent
**Salary**: $80,000.00-$100,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Innisfil, ON L9S 0H9: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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