Senior Business Operations Manager
2 months ago
LOCATION: The ideal candidate will reside within commuting distance to one of our branches (Canada or US)
WORK ENVIRONMENT: Office
TYPE: Full-time
SUMMARY:
The Senior Director of Operations will develop, implement, and analyze operational strategies that streamline processes and support the achievement of organizational goals. This will include managing budgets, optimizing resource allocation, coordinating with various levels of management, and assessing performance metrics to drive continuous improvement. The Senior Director of Operations will play a key role in strategic planning and decision making to drive growth and profitability across our Parts & Service division. br/>
ABOUT YOU:
- Strategic mindset with strong financial and business acumen
- Demonstrates sound judgment and can develop and implement effective project and business plans
- Superior customer service and communication skills
- Results-oriented and highly motivated to succeed
- Ability to foster teamwork and motivate, coach and support teams to drive desired results
- Attention to detail, extremely organized and proactive
- Ability to plan and execute work independently
- Strong time management skills and the ability to effectively manage resources
- Ability to travel through Canada and the US as required for business purposes
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- Completion of a degree in Business Administration or related discipline, or a combination of education, training and equivalent experience
- Valid driver’s license with a clean driver’s abstract
- Valid passport or ability to obtain one
Experience:
- 10+ years’ experience in an operational management role within the field of a Heavy, Industrial or Agricultural equipment dealership
- Proven success in leading and managing multiple branches/teams in meeting or exceeding financial and non-financial objectives
- Strong mechanical aptitude with knowledge of parts and equipment repair processes
- Responsibility for managing P&Ls over multiple locations with a demonstrated ability to achieve financial results
- Advanced experience with MS Office and dealer management software
- Experience creating and executing plans to achieve organizational goals
- Experience building and maintaining strong relationships with employees, peers, suppliers and customers
POSITION RESPONSIBILITIES:
- Collaborate with direct reports and manager in the development of annual operating plans (AOP) consisting of solid business strategies focused on the needs of each department, location, and region
- Collaborate with Regional Directors to identify, develop and execute on companywide strategies that ensure a consistent process across the organization, while recognizing and adapting to local market conditions
- Continuously assess and report on results against the AOP
- Partner with Regional Directors and business analysts to continuously assess branch KPIs and develop plans to improve and drive for forecasted results
- Assess the performance and challenges of the operational teams and provide analysis and recommendations to the Executive team on required adjustments, improvements and investments in order to achieve budget and company objectives
- Participate in the monthly and quarterly reporting requirements of the operational teams ensuring timely and accurate data
- Drive and support the implementation of best-practice initiatives to maximize efficiency, consistency, and productivity across the operational teams
- Partner with the Regional Directors and key stakeholders from each department to manage process issues, develop teams to align with company objectives and meet the needs of the market
- Understand the market and assess short- and long-term business development opportunities
- Work with Regional Directors to identify and oversee facility improvement/capital purchase requests and provide recommendations to Executive team regarding cost analysis, lease renewals, renovations, and relocations
- Lead or participate in various company projects or initiatives within the Parts and Service divisions that support profitable growth
- Partner with business leaders to increase the effectiveness and efficiency of corporate programs and processes
- Understand and ensure adherence across the company to Corporate compliance and SOPs
- Manage operational support teams and implement effective processes and programs to optimize resources for both employees and customers
- Provide coaching and guidance to direct reports and provide regular feedback on performance, both informally and through the company’s annual performance review process
- Assume various operational leadership roles as required to fill in short-term gaps or assignments
SAFETY DUTIES & RESPONSIBILITIES
Employees must:
- work in compliance with the appropriate safety legislation/regulations/safety policies
- report any known workplace hazard or safety violations
- cooperate with their workplace’s Safety Committee or health and safety representative
- use any safety equipment, protective devices or clothing required
- not remove or make ineffective any protective device required by the Company or by the regulations.
OTHER DETAILS
Supervision of Others:
- Senior Management Position
- 5-10 Direct Reports
Travel Expectations:
- 15%-20%
- Cross border travel required
WHY WORK AT JJE?
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
WHO WE ARE:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure- maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.
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