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FedEx Express Customer Care Specialist

2 weeks ago

Québec, Quebec, Canada FedEx Group Full time

**Responsibilities**

  • Respond to customer inquiries via phone, email, or in-person, resolving issues promptly and professionally.
  • Provide accurate information about our products and services, including rates, delivery times, and tracking information.
  • Upsell and cross-sell our services to increase revenue and improve customer satisfaction.
  • Maintain accurate records of customer interactions, transactions, and correspondence.
  • Collaborate with internal teams, such as sales, operations, and customer service, to ensure seamless customer experiences.