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Bilingual Customer Service Specialist

3 weeks ago

Québec, Quebec, Canada Compugen Inc Full time
Job Description:

The role of Bilingual Customer Service Specialist is to provide exceptional support to customers in both French and English. This includes responding to customer inquiries, resolving issues, and ensuring a high level of satisfaction.

About Compugen:

Compugen is a leading technology company that empowers businesses to innovate and succeed. Our team of experts provides comprehensive solutions to help organizations navigate the ever-changing landscape of technology.

Key Responsibilities:
  • Provide ongoing support and administrative assistance to the Sales Account Representative and Compugen customers
  • Direct contact with customers to ensure they have confidence in our ability to satisfy their requirements and expectations
  • Supply quotes to customers in a timely and effective manner
  • Check purchase orders for accuracy against the quote and/or standards before sending to the Inside Sales Support Representative
  • Provide technical assistance to customers, answer technical queries, and perform research when needed to rectify issues and/or concerns
Required Skills and Qualifications:
  • Excellent communication in spoken and written French and English
  • Located in Canada
  • Energetic, professional, dedicated, and positive individuals who feel empowered to take ownership of their customers
  • Experience in the IT industry and strong technical product knowledge an asset
Benefits:
  • Exciting, fast-paced challenging work environment
  • A culture where authenticity and diversity are valued
  • Professional development
  • Participation in Women in Technology Network
  • Opportunities to give back to our local communities
  • Collaborative supportive team members
  • Remote work/hybrid work options
  • Work/life flexibility