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Customer Service Specialist

3 weeks ago

Québec, Quebec, Canada AmerisourceBergen Full time

About the Role:

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. In this role, you will be responsible for managing assigned projects and cases, providing telephone support to patients, healthcare professionals, and funding bodies.

Duties and Responsibilities:

  • Manage assigned projects and cases
  • Implement call-centre programs
  • Provide telephone support
  • Administer and adhere to case-management protocols
  • Participate in on-going refresher training and specialized training courses
  • Provide feedback regarding current protocols and processes

Requirements:

  • Broad training in fields such as business administration or computer sciences
  • A minimum of one year experience in customer service
  • Ability to multitask
  • Working knowledge of Word, Excel, and Outlook
  • Bilingual (French/English) is required

What We Offer:

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.