Full-Time Team Lead

6 days ago

Salmon Arm, Canada SASCU Credit Union Full time

We invite you to lead a team where you can feel good about the work you do and the positive impact you will have in the communities we serve. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun

As the Manager of Member Experience at SASCU Credit Union's Uptown Salmon Arm Branch, you will lead the day-to-day activities of the front-line team to achieve objectives, ensure operational efficiency, and deliver on the SASCU Member Experience. This position provides coaching to staff and helps members access a variety of advice-centric products and services.

Key Responsibilities:

  • Lead and develop the front-line team to identify opportunities to recommend products and services to meet member needs and make quality referrals.
  • Monitor individual and team targets, identify gaps to target, and implement action plans to close gaps.
  • Collaborate with the Branch Manager to develop a proactive strategy to lead the branch to build a greater membership base and have a positive impact on the community.
  • Support staff by being a resource and providing coaching, guidance, and technical direction on all front-line products, services, policies, and procedures.
  • Resolve or support staff in resolving complex or difficult member service situations.
  • Undertake front line duties and Financial Advisor-level appointments to meet member needs.
  • Work with employees to create development plans to ensure employees are prepared for their current role and future roles within the organization.
  • Oversee front line staffing (hiring and promotions) and making recommendations to the Branch Manager on performance improvement.
  • Oversee branch cash flow, and troubleshoot ATM and various other computer issues that can be resolved within the branch.
  • Conduct a variety of audit activities to ensure compliance with procedures, policies, and regulations.

Requirements:

  • 4-6 years of progressive financial services experience, including at least 1 year in a leadership role.
  • A diploma in Business Administration, Finance, or a related field.
  • Solid knowledge of financial services products, policies, and regulations.

What We Offer:

  • A competitive base salary ($73,100 – $91,400 per year) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
  • Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
  • Flexible spending account for additional health and personal wellness activities and expenses.
  • Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
  • Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
  • Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This position is full-time, Tuesday to Saturday. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization.

Our Commitment to Diversity and Inclusion:

SASCU Credit Union is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

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