Experience Ambassador

1 week ago

Vancouver, British Columbia, Canada Pursuit Collection Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Experience Guide to join our team at Pursuit Collection. As a Guest Experience Guide, you will be responsible for ensuring our guests receive an exceptional experience, from the moment they arrive to the moment they depart.

Key Responsibilities
  • Greet guests and provide a warm and welcoming experience
  • Ensure accurate information is provided to guests, setting clear expectations for their visit
  • Take and edit photos of guests, showcasing their experience and knowledge of our attraction
  • Handle cash transactions, ticket sales, and other retail duties as required
  • Organize large groups of people into correct queues, communicating accurate wait time information
  • Direct guests around the attraction, ensuring a safe and efficient experience
  • Ensure all ride safety precautions are met, and inform the Operator and Supervisors of any concerns
  • Communicate efficiently using proper radio protocol
  • Assist with evacuation procedures in the event of an emergency, following our emergency preparedness plan
Requirements
  • Availability to work a variety of shifts, including evenings, weekends, and holidays
  • Comfortable working on your feet for extended periods in both indoor and outdoor environments
  • Ability to lift loads of up to 30 pounds as necessary
  • Extensive knowledge of Vancouver and the local area
  • Experience in the tourism and hospitality industry
  • Cash handling and public speaking experience preferred
  • Fluency in a second language is an asset
  • FoodSafe Level 1 certification or equivalent is preferred
  • Serving it Right certification equivalent is an asset
About Us

Pursuit Collection is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences. We strive to become the world's leading provider of experiential adventure travel, delivering rich travel experiences to the global market in iconic destinations.

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