Experience Ambassador

2 months ago

Vancouver, British Columbia, Canada Pursuit Collection Full time
About the Role

We are seeking a highly skilled and enthusiastic Experience Ambassador to join our team at Pursuit Collection. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at our attraction.

Key Responsibilities
  • Greeting and Engaging Guests: Welcome and interact with guests in a friendly and approachable manner, providing them with accurate information and ensuring they have a positive experience.
  • Providing Accurate Information: Ensure that guests receive accurate and up-to-date information about our attraction, including its features, benefits, and any relevant policies or procedures.
  • Managing Cash Transactions: Handle cash transactions, ticket sales, and other retail duties as required, maintaining a high level of accuracy and attention to detail.
  • Directing Guests: Organize large groups of guests into correct queues, calculating and communicating accurate wait time information to ensure a smooth and efficient experience.
  • Assisting with Emergency Procedures: Assist with evacuation procedures in the event of an emergency and follow emergency preparedness plans to ensure the safety of guests and staff.
Requirements
  • Availability and Flexibility: Be available to work a variety of shifts, including evenings, weekends, and holidays, and be flexible to complete various tasks in different roles.
  • Communication Skills: Possess excellent communication skills, both verbal and written, and be able to communicate effectively with guests and staff.
  • Knowledge of the Attraction: Have extensive knowledge about our attraction, including its features, benefits, and any relevant policies or procedures.
  • Customer Service Skills: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
About Us

Pursuit Collection is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences. We strive to become the world's leading provider of experiential adventure travel, delivering rich travel experiences to the global market in iconic destinations.

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