Customer Experience Director

6 days ago


Halifax, Nova Scotia, Canada Scotiabank Full time

About the Role:

">

We are seeking a highly motivated and experienced professional to lead our Retail Service teams. As our ideal candidate, you will be responsible for overseeing high-performing teams, championing Scotiabank's core values and culture, and delivering exceptional customer experiences.

">

Key Responsibilities:

">
  • ">
  • Lead and manage teams of Customer Experience Associates and Senior Customer Experience Associates">
  • Build strong customer relationships and deliver excellent customer service">
  • Act as Officer in Charge (OIC) for the branch, managing emergencies, customer escalations, and more">
  • Contribute to branch success by identifying opportunities to enhance the customer experience">
  • Assist with change management, implementing new policies and procedures">
">

Requirements:

">
  • ">
  • Excellent leadership skills, able to coach and develop team members">
  • Previous experience managing a team, including coaching, leading, and scheduling">
  • Availability to work a flexible schedule">
  • Previous banking experience is an asset">
  • Strong technical skills, able to promote digital/self-service banking options">
">

About Scotiabank:

">

Scotiabank is a leading bank in the Americas, guided by its purpose: 'for every future'. We help our customers, their families, and communities achieve success through various advice, products, and services.

">

Benefits:

">
  • ">
  • A competitive compensation package">
  • A rewarding career path with diverse opportunities for growth and development">
  • Supportive leadership, recognizing and rewarding high performers">
  • Opportunities to make a positive impact in our communities">
">

The estimated salary range for this role is $80,000 - $120,000 per year, depending on location and experience.



  • Halifax, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Halifax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...


  • Halifax, Nova Scotia, Canada Oscar Wylee Pty Full time

    About Oscar Wylee PtyOscar Wylee is a dynamic optometry company with a strong presence in Australia, New Zealand, and Canada. Our mission is to deliver exceptional patient care and provide high-quality products to our customers. As a leader in the industry, we prioritize innovation and continuous improvement.As an Assistant Store Manager, you will play a key...


  • Halifax, Nova Scotia, Canada The Mobile Shop Full time

    **The Mobile Shop:**We are a leading retailer of wireless products and services, dedicated to connecting Canadians with the latest mobile devices and rate plans. Our team of sales representatives is passionate about delivering exceptional customer service and promoting our products to customers.**Job Description:** Sell wireless products and services to...


  • Halifax, Nova Scotia, Canada JRoss Hospitality Recruiters Full time

    About the RoleWe are seeking an exceptional Operations Director to lead and shape the future of our diverse dining destinations in Halifax. This pivotal role is responsible for ensuring that brand values, policies, and standards are upheld across each unique dining experience.The ideal candidate will bring a balance of strategic planning, financial acumen,...


  • Halifax, Nova Scotia, Canada SharpContra Full time $36,000 - $45,000

    Company OverviewSphireaplus, a leading customer-focused organization, prides itself on delivering exceptional service. Our dedication to providing innovative solutions creates a positive experience for clients.


  • Halifax, Nova Scotia, Canada 0101 The Huntington National Bank Full time

    We are seeking a highly motivated and customer-focused Customer Experience Relationship Manager to join our team at 0101 The Huntington National Bank in Gahanna, OH.About the RoleThis is a full-time position that offers a welcoming and inclusive work environment where you will have the opportunity to help our customers achieve their financial goals. As a...


  • Halifax, Nova Scotia, Canada Sleep Country Full time

    Unlock a Rewarding Career with Sleep Country Canada**Company Overview**Sleep Country Canada is a leading specialty sleep retailer in Canada, dedicated to transforming lives by awakening Canadians to the power of sleep. With over 300 corporate-owned stores and 18 distribution centers across the country, we offer an omnichannel and e-commerce experience that...


  • Halifax, Nova Scotia, Canada Sleep Country Full time

    About the RoleWe are seeking a highly motivated Sales Associate to join our team at Sleep Country, Endy, and Casper Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Provide personalized service to every...


  • Halifax, Nova Scotia, Canada PARSONS CORPORATION Full time

    We are seeking a seasoned Project Controls Director to lead our team in executing complex rail and transit projects in Canada.About the RoleAs a Project Controls Director, you will be responsible for developing, managing, and executing all phases of project controls, including planning, scheduling, reporting, and cost analysis.Key ResponsibilitiesProvides...


  • Halifax, Nova Scotia, Canada SharpContra Full time $44,000 - $62,000

    Company OverviewAt SharpContra, we take pride in delivering exceptional customer experiences. As a Field Marketing Strategist, you will play a vital role in elevating every interaction and ensuring our customers feel valued, heard, and connected with our brand.Job DescriptionWe are seeking a dynamic and detail-oriented individual to join our team. The...


  • Halifax, Nova Scotia, Canada beBee Professionals Full time $45,000 - $65,000

    In the role of Retail Operations Director at beBee Professionals, you will be responsible for leading our Halifax store to achieve excellent customer service and profitability.Key Responsibilities:Oversee daily operations and effectively manage your team to drive sales growth and customer satisfaction.Evaluate inventory levels, optimize stock replenishment,...

  • Creative Director

    4 weeks ago


    Halifax, Nova Scotia, Canada Arrivals + Departures Full time

    About UsAward-winning creative and media agency Arrivals + Departures is seeking a highly skilled Senior Copywriter to join our team. With a passion for innovative creative solutions, you will be responsible for crafting compelling copy that drives results.Job DescriptionAs a Senior Copywriter, you will be an integral part of our creative team, working...


  • Halifax, Nova Scotia, Canada Tesco Partners Full time

    About UsTesco Partners is a leading healthcare provider that values collaboration, inclusivity, and employee growth. Our pharmacy team is at the forefront of delivering exceptional patient care, and we're seeking an experienced Healthcare Leadership Director to lead our efforts.Job DescriptionAs a Healthcare Leadership Director, you will be responsible for...


  • Halifax, Nova Scotia, Canada Speedyglass Full time

    Job Title: Retail Operations DirectorCompany: Speedy Glass (Belron Canada)We are seeking an experienced Retail Operations Director to lead our Atlantic region in Halifax, Nova Scotia.About the RoleThis is a senior leadership position responsible for managing our retail operations, including corporate service centers and franchise network. The successful...


  • Halifax, Nova Scotia, Canada Thales Group Full time

    We are seeking an experienced Engineering Services Director to lead our team of multi-disciplined engineers and technicians in providing engineering services to the Royal Canadian Navy.Job Description:This is a hybrid position located in Halifax, NS, reporting to the LCMM and Engineering Manager. As the Engineering Services Director, you will be responsible...


  • Halifax, Nova Scotia, Canada Dash Hudson Full time

    Sales Director for Social Media ManagementWe are seeking a highly skilled Sales Director for Social Media Management to join our team at Dash Hudson. This is an exceptional opportunity to leverage your sales expertise and passion for social media to drive business growth.About the Role:The successful candidate will be responsible for building and maintaining...


  • Halifax, Nova Scotia, Canada Thinkific Labs Inc. Full time

    At Thinkific Labs Inc., we're passionate about empowering creators and businesses to succeed. We're seeking a highly skilled Product Support Specialist to join our team, who will play a vital role in delivering exceptional customer experiences.About UsThinkific is a leading platform that enables anyone to easily create and sell online courses, build vibrant...


  • Halifax, Nova Scotia, Canada Homewood Health Full time

    About UsAt Homewood Health, we strive to provide innovative and compassionate mental health care. Our team is dedicated to improving lives and delivering exceptional services.Job OverviewThe Director of Mental Health Services will play a crucial role in our organization's mission to deliver seamless services and programs to our clients and...


  • Halifax, Nova Scotia, Canada CloudKettle, a Bell Canada company Full time

    About the RoleCloudKettle, a Bell Canada company, is seeking an experienced Salesforce Data Cloud Consultant to join our team. This role will involve working with clients to understand their needs and provide data-driven solutions using Salesforce Data Cloud.Key ResponsibilitiesConduct thorough assessments of customer system landscapes and identify areas for...


  • Halifax, Nova Scotia, Canada Riser Fitness, LLC Full time

    Riser Fitness, LLC is a leading boutique fitness company seeking a highly skilled District Manager to oversee the operations of multiple studios in the East Bay Area, CA. As a key member of our team, you will be responsible for guiding management staff, setting performance objectives, evaluating operational performance, and ensuring regulatory and company...