Customer Service Representative

4 weeks ago


Montreal, Quebec, Canada Randstad Canada Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships with clients? We're seeking a skilled Customer Service Representative to join our dynamic team at Randstad Canada.

Key Responsibilities:
  • Respond to customer inquiries via phone and email, providing expert advice and support.
  • Manage orders and coordinate shipments with our warehouse team.
  • Address and resolve customer complaints with professionalism and efficiency.
  • Ensure accurate data entry and credit processing.
  • Provide valuable information and recommendations on our optical products.
Requirements:
  • Bilingual skills: fluent in English and conversational in French.
  • 12 years of customer service experience, preferably in a B2B setting.
  • High School Diploma or equivalent.
  • Comfortable with CRM systems and learning new applications.
  • Detail-oriented with strong organizational skills and attention to detail.
  • Excellent verbal and written communication abilities.
What We Offer:
  • Competitive salary: $41K - $44K annually.
  • Monday to Friday schedule from 9:30 AM to 6:00 PM.
  • Comprehensive training: 2 weeks of in-depth onboarding, including hands-on training and shadowing.
  • Generous time off: 2 weeks vacation and 5 personal days, plus additional paid time off for unused days.
  • Robust health insurance package.
  • Retirement Savings Program to secure your future.
  • Engaging work culture: participate in team-building events like BBQs, food trucks, and ice cream socials.
  • Convenient parking: free onsite parking available.
  • Transit-friendly: easily accessible by public transit.
  • Perks: free coffee to keep you energized.


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