Insurance Quality Assurance Expert

1 month ago


Vaughan, Ontario, Canada CAA Club Group Full time

Position Overview

The Insurance Quality Assurance Specialist will lead the development and execution of quality assurance programs, ensuring the highest standards of quality and technical excellence in the insurance industry.

Key Responsibilities

  • Develop and implement quality assurance strategies to improve processes and outcomes
  • Conduct quality evaluations and assessments of insurance professionals
  • Analyze data and trends to identify areas for improvement and develop recommendations
  • Design and deliver training programs to enhance quality assurance skills
  • Collaborate with cross-functional teams to implement quality improvements

Requirements

  • 10+ years of experience in accident benefits and bodily injury claims, or a combination of experience in quality assurance
  • Post-secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience
  • Strong analytical and problem-solving skills, with excellent communication and presentation skills
  • Experience with data analysis and quality improvement tools, such as Lean Six Sigma

What We Offer

  • Telework opportunity available for this position
  • Opportunity to work with a leading insurance company
  • Competitive compensation and benefits package


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