Medical Equipment Specialist
3 weeks ago
The Medical Equipment Specialist will act as a trusted advisor to STERIS customers, providing exceptional service and support for maintenance and procurement of medical devices and consumable products. This role requires strong technical skills, excellent communication abilities, and a customer-centric approach.
Main Responsibilities
- Drive customer satisfaction through proactive communication and resolution of issues/problems.
- Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner.
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special-purpose equipment and systems components.
- Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc.
- Utilize technology (smartphone, computer, and related software and applications) to perform administrative duties as assigned.
Requirements
- Associate or Bachelor's degree in electronics, mechanical, or similar discipline, plus one to two years of related experience strongly preferred.
- High School Diploma or GED with minimally two years' relevant experience required.
- Excellent interpersonal and customer communication skills.
- Strong technical and troubleshooting skills.
- Demonstrated proficiency with computers and Windows software.
- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
Working Conditions
- Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
- Must perform work from floor level to above shoulder height.
- Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
Salary Information
This is a full-time position offering a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, STERIS offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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