Medical Equipment Specialist
1 week ago
Lock Search Group, a leading executive recruitment firm with 11 offices in Canada and one in the United States, is seeking a highly skilled Medical Equipment Specialist to join their team. As a specialist in diagnostic instrumentation installation and maintenance, you will play a critical role in ensuring the optimal operation of medical devices.
The estimated annual salary for this position is $70,000 - $90,000 CAD, depending on experience and qualifications.
Key Responsibilities
- Provide emergency repair services, preventative maintenance, and updates at customer sites across the designated territory.
- Track, schedule, and complete all preventive maintenance and updates for assigned analyzers.
- Offer onsite and remote support for digital products, including installation and initial configuration of systems and related middleware.
- Install instruments at customer facilities, product demonstrations, and trade shows to ensure full functionality.
- Develop knowledge and understanding of digital products to support sales and marketing initiatives.
- Adhere to company policies and procedures in all service-related tasks.
- Maintain thorough records of repairs, work orders, and updates in compliance with SOPs and regulatory requirements.
- Troubleshoot issues via phone or on-site visits, repairing or replacing parts as needed to ensure optimal operation of analyzers.
- Provide end-user training on proper operation of instruments.
- Coordinate with internal teams to expedite repairs and minimize downtime, contributing to customer satisfaction.
- Serve as a liaison between the company and customers to ensure effective service delivery.
- Manage company resources and equipment such as parts, tools, and inventory.
- Escalate recurring or unresolved issues promptly to ensure timely resolution in accordance with SOPs.
- Participate in special projects as assigned by the Field Support Manager.
- Provide application troubleshooting as needed.
- Conduct basic on-site training on the use of company instruments.
- Collaborate with various departments to improve internal processes and customer satisfaction.
Qualifications
- A high school diploma or equivalent with at least 3 years of experience troubleshooting and repairing diagnostic equipment.
- Technical certification or a related degree from a recognized institution is preferred; a bachelor's degree in a related field is an asset.
- A valid driver's license and passport are required.
- Ability to travel within and outside the designated territory as needed, with up to 75% overnight travel depending on the location.
- Fluency in both English and French is mandatory.
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