Director of Human Resources and Operations

1 month ago

Ottawa, Ontario, Canada AC Hotels by Marriott Ottawa Downtown Full time
Job Title: Director of People and Performance

The Director of People Resources will play a crucial role in fostering an engaged people culture focused on empowerment, productivity, and achieving standards and goals. This position is dedicated to cultivating a committed workforce and is responsible for overseeing HR systems, managing labor relations, ensuring compliance with provincial employment regulations, budget management, assessing people needs, leading recruitment efforts, designing and delivering training programs, and analyzing benchmarking data.

Key Responsibilities:
  • Lead and oversee all aspects of People Resources, including labor relations, recruitment, learning and development, compensation & benefits, health & safety, policy development, audits, and colleague relations.
  • Participate in drive hotel action plans to achieve improved Associate Opinion Survey results.
  • Provide guidance and coaching to hotel leaders on effective people resources practices, such as performance management, associate relations, career development, coaching and succession planning.
  • Act as a primary change manager for initiatives that significantly impact associates.
  • Develop and execute annual objectives, budgets, and programs that are aligned with the hotel's strategic plan.
  • Provide functional direction and ensure departmental compliance with the employment standards, corporate people resource policies, and relevant legislation including the Ontario Employment Standards Act, Labour Relations Act, Human Rights Code, WSIB, Occupational Health and Safety Act, emphasizing diversity and equality.
  • Represent the people resource function at owner meetings as a member of the property's executive committee, offering meaningful insight into people resources metrics such as retention statistics, vacant positions, engagement, and training.
Requirements:
  • 2-year degree from an accredited university or college in People Resources, Business Administration, or related major with at least 3 years of experience in people resources, management operations, or a related professional area.
  • OR 4-year bachelor's degree in people resources, Business Administration, or related major, with 2 years of experience in the people resources, management operations, or related professional area.
  • PREFERRED QUALIFICATIONS:
    • Previous people resources experience in limited or full-service property with a major hotel brand (Marriott / Hilton / Accor / IHG / Hyatt)
    • Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
    • Proficiency in both spoken and written English and French.
    • Experience in pre-opening and hotel opening operations.
    • Excellent understanding of governmental regulations and safety standards, including but not limited to the Ontario Employment Standards Act; Ontario Occupational Health and Safety Act, and WHMIS.
    • Good working knowledge of HR related software programs including Employeur D and Microsoft Office Suite an asset.
What We Offer:

Our organization is committed to professional fairness, recruiting a diverse workforce, and maintaining an inclusive culture. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other protected basis.

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