Enterprise Onboarding Solutions Specialist
3 weeks ago
iLobby is the global leader in enterprise visitor management solutions. Our cutting-edge Facility OS Platform helps complex enterprises digitize, optimize, and automate key facility processes.
Job SummaryWe are seeking an experienced Enterprise Onboarding Solutions Specialist to join our team. As a key member of our Customer Experience department, you will be responsible for owning the entire onboarding process, from training to kiosk hardware delivery, delivering first value, and project managing a successful implementation.
Key Responsibilities:- Run productive onboarding calls and training sessions with customers to educate and guide through configuration process.
- Consult with the client to gather and document use case configuration requirements.
- Take point on resolving implementation issues: Hardware delivery, software setup accuracy.
- Make sure iLobby's software product is configured according to customers' use cases and outlined configuration workflow in order to drive fast adoption upon launch.
- Own and manage the customer relationship from the point of sale through successful implementation of iLobby.
- Coordinate hardware deployment either internally or to 3PL.
- Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.
- Focusing on achieving high customer onboarding satisfaction scores and delivering fast time to value.
To succeed in this role, you will need:
- 2+ years of project management, SaaS onboarding, account management or involvement in other customer success positions.
- Ability to juggle priorities and thrive under pressure.
- Effective multi-tasking, outgoing communication, to maintain implementation SLA and positive CSAT.
- Experience working in SaaS companies with a client-facing role onboarding clients.
iLobby offers a comprehensive compensation package including:
- An estimated salary range of $80,000 - $120,000 per year, depending on experience.
- A Hybrid work environment with our office based in North York, Toronto.
- Comprehensive health coverage (includes Dental and Vision coverage).
- Opportunity for advancement and growth.
- Catered Events, Snacks, Drinks – You won't go Hungry.
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourage all candidates to apply.
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