Enterprise Onboarding Solutions Specialist

3 weeks ago


Vaughan, Ontario, Canada iLobby® Facility & Visitor Management Full time
About iLobby

iLobby is the global leader in enterprise visitor management solutions. Our cutting-edge Facility OS Platform helps complex enterprises digitize, optimize, and automate key facility processes.

Job Summary

We are seeking an experienced Enterprise Onboarding Solutions Specialist to join our team. As a key member of our Customer Experience department, you will be responsible for owning the entire onboarding process, from training to kiosk hardware delivery, delivering first value, and project managing a successful implementation.

Key Responsibilities:
  • Run productive onboarding calls and training sessions with customers to educate and guide through configuration process.
  • Consult with the client to gather and document use case configuration requirements.
  • Take point on resolving implementation issues: Hardware delivery, software setup accuracy.
  • Make sure iLobby's software product is configured according to customers' use cases and outlined configuration workflow in order to drive fast adoption upon launch.
Onboarding Project Management:
  • Own and manage the customer relationship from the point of sale through successful implementation of iLobby.
  • Coordinate hardware deployment either internally or to 3PL.
  • Project manage assigned onboardings, regularly reviewing data to assess where clients are not progressing, and take action where required.
  • Focusing on achieving high customer onboarding satisfaction scores and delivering fast time to value.
Requirements

To succeed in this role, you will need:

  • 2+ years of project management, SaaS onboarding, account management or involvement in other customer success positions.
  • Ability to juggle priorities and thrive under pressure.
  • Effective multi-tasking, outgoing communication, to maintain implementation SLA and positive CSAT.
  • Experience working in SaaS companies with a client-facing role onboarding clients.
Benefits

iLobby offers a comprehensive compensation package including:

  • An estimated salary range of $80,000 - $120,000 per year, depending on experience.
  • A Hybrid work environment with our office based in North York, Toronto.
  • Comprehensive health coverage (includes Dental and Vision coverage).
  • Opportunity for advancement and growth.
  • Catered Events, Snacks, Drinks – You won't go Hungry.
iLobby Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourage all candidates to apply.



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