Shift Manager

1 week ago

Oakville, Ontario, Canada A&W Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at A&W. As a Shift Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets our high standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of our kitchen and front-of-house staff
    • Train staff in job duties, sanitation, and safety procedures
    • Estimate ingredient and supply requirements for meal preparation
  • Customer Service
    • Ensure that food and service meet quality control standards
    • Address customer complaints or concerns in a professional and courteous manner
  • Operations and Administration
    • Prepare and submit reports on sales, stock, and other key performance indicators
    • Maintain accurate records of stock, repairs, sales, and wastage
    • Establish work schedules and ensure that staff are aware of their duties and responsibilities
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate
    • 1 year to less than 2 years of experience in a restaurant management role
  • Work Environment
    • Fast-paced environment with tight deadlines
    • Standing for extended periods and walking
  • Personal Suitability
    • Client focus and efficient interpersonal skills
    • Team player with a positive attitude
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment

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