Event Coordinator

1 month ago

Calgary, Alberta, Canada Calgary Zoo Full time
Event Host Opportunity

About the Role

We are seeking a highly energetic and customer-focused Event Host to join our team at the Calgary Zoo. As an Event Host, you will play a key role in bringing special moments and events to life for our visitors of all ages.

Key Responsibilities

  • Facilitate exceptional visitor experiences while working collaboratively with various members of the zoo team, contractors, and partners.
  • Demonstrate excellent customer service skills, including problem-solving, answering questions, and de-escalating customer concerns.
  • Manage wayfinding and movement of visitors, reinforce rules, and maintain a safe environment with enthusiasm while showcasing the zoo's brand.
  • Listen to visitors, staff, and volunteers, and commit to ongoing learning and collaboration.
  • Showcase special experiences, including events like ZOOlights, Locked Zoo, Zoo Brew, and After-Hours Animal Spotlight, while sharing event-related content, queuing, crowd control, and facilitating activities.
  • Converse with people of all ages and abilities, weaving in storytelling about the zoo and wildlife conservation, and inspiring conservation action.
  • Report to and communicate with event leads for the duration of the event.
  • Work collaboratively with catering teams.
  • Support zoo volunteers in the successful completion of their assigned tasks with mentoring, logistical support, and in-the-moment guidance.
  • Develop a general understanding of the Wilder Institute/Calgary Zoo animals, park amenities, and conservation efforts.
  • Perform all duties in a professional manner according to zoo policies and guidelines.
  • Maintain a safe, clean working environment for animals, visitors, and zoo staff.
  • Have a comfort with public speaking and initiating engagement, with or without amplification.
  • Be comfortable delivering organizational messaging aligned with our brand and voice.
  • Communicate with Supervisor, Visitor Engagement, and Visitor Engagement Manager using email and OneNote.
  • Other duties as assigned to assist zoo operations.

Requirements

  • Minimum 18 years of age.
  • At least 1 year of experience in tourism, hospitality, or customer experience.
  • Class 5 Driver's License required.
  • High School Diploma preferred.
  • ProServe certification an asset.
  • Excellent conversational skills with the ability to facilitate dialogue with individuals or groups.
  • Friendly, extroverted, high-energy, positive attitude with the ability to work within a dynamic environment and pivot quickly, adapt, and improvise.
  • High level of maturity and ability to navigate difficult conversations. Ability to remain calm and confident in de-escalating tense moments.
  • Reliability, commitment, and regular attendance.
  • Resilience and a quick learner.
  • Passion for making every moment the best for others.
  • High situational awareness and an ability to recognize needs and adapt to meet them; solutions-focused and detail-oriented.
  • Basic competency in Microsoft Office.
  • Strong organizational and time management skills.
  • Comfort with rule enforcement and conflict resolution.

Working Conditions

  • Able to work a flexible schedule including late evenings, early mornings, and holidays as required.
  • Able to walk long distances across the zoo and stand in one position for long periods of time, in all manners of weather and temperature conditions.
  • Some heavy lifting required, pulling/pushing wagons, moving supplies.
  • Working indoors in climate-controlled buildings including hot and humid environments.
  • Working outdoors in all weather conditions, including cold, wind, and precipitation.
  • Able to operate a club-car or similar vehicle.

The Wilder Institute/Calgary Zoo is an outdoor facility, and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers

  • Discounts on food, beverage, and merchandise.
  • Participation in the Staff Pass Benefit plan.
  • A fun, rewarding work environment and the opportunity to work in a park full of wild animals.

Are you ready to join one of Canada's leaders in wildlife conservation? If this position suits your skills, experience, and personal attributes, we want to talk to you.

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