Customer Experience Manager
5 days ago
We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and driving business results in a fast-paced retail environment.
Key Responsibilities- Customer Experience: Lead the customer experience team to achieve sales and customer satisfaction goals, ensuring a positive and engaging experience for all customers.
- Front-End Operations: Manage and execute front-end operations, including cash handling, inventory management, and visual merchandising, to ensure a seamless customer experience.
- Team Leadership: Train, develop, and coach the customer experience team to achieve results, participate in performance management, and support talent development.
- Store Recovery: Maintain store recovery standards to deliver our brand promises, ensuring a clean, safe, and welcoming environment for customers.
- Inventory Management: Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities, to ensure accurate inventory levels and minimize losses.
- Event Planning: Plan and lead the execution of class and in-store events in accordance with company programs, promoting customer engagement and driving sales.
- Shrink and Safety: Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
- Cash Reconciliation: Assist with cash reconciliation and bank deposits, ensuring accurate financial records and minimizing errors.
- Onboarding: Assist with the onboarding of new team members, ensuring a smooth transition and providing necessary training and support.
- Leadership Competencies: Utilize leadership competencies for continued self-development, promoting a culture of excellence and continuous improvement.
- Retail Management Experience: Preferably 1-2 years of retail management experience, with a proven track record of delivering results and driving customer satisfaction.
- Leadership Skills: Strong leadership skills, with the ability to motivate and develop a team to achieve results.
- Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, team members, and management.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations and develop effective solutions.
The Customer Experience Manager will work in a fast-paced retail environment, with regular exposure to customers, team members, and management. The role requires the ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching. The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.
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Customer Experience Manager
4 hours ago
Brockville, Ontario, Canada Michaels Stores Full time{"Job Title": "Customer Experience Manager", "Job Summary": "We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing effective store recovery standards, leading omnichannel processes, and maintaining a...
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