Keyholder Team Lead

2 months ago


Oakville, Ontario, Canada Torrid Full time

About the Role:

Torrid is a leading fashion retailer that celebrates individuality and self-expression. As a Keyholder, you will play a critical role in delivering an exceptional customer experience and driving sales growth in our stores.

Key Responsibilities:

  • Partner with store management to achieve company objectives and key performance indicators (KPIs)
  • Set the standard for customer service and sales skills, ensuring a positive and engaging shopping experience for our customers
  • Support the management team in implementing merchandise strategies and maintaining a clean, consistent, and inviting store environment
  • Perform register functions and utilize sales, promotion, and product knowledge to drive add-on sales
  • Assume responsibility for all store operations when store management is unavailable, acting as a manager on duty
  • Work a flexible schedule, including holidays, nights, and weekends

Requirements:

  • Previous experience in specialty or apparel retail management, preferably in a similar role with a proven track record of leading teams to success and achieving sales targets
  • Ability to multitask in a fast-paced environment while prioritizing customer satisfaction
  • Flexibility and adaptability in a dynamic retail environment, with a focus on staying up-to-date with current trends and fashion
  • Physical ability to stand, walk, and perform tasks such as packing and unpacking shipments, arranging fixtures, and moving packages weighing up to 50 pounds

What We Offer:

Torrid provides a comprehensive benefits package to our employees, which may include flexible schedules, associate discounts, monthly bonus potential, mental health resources, and an employee stock purchase program (ESPP)


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