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Incident Commander

2 months ago

Toronto, Ontario, Canada theScore Full time
{"About the Role": "

As a key member of the theScore team, you will be working with a talented group of Engineers, Product Managers, and Designers to deliver exceptional digital experiences. We are seeking an Incident Commander to join our site reliability team, responsible for leading cross-functional teams to prevent and respond to incidents.

", "Key Responsibilities": "
  • Drive and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, Release Engineering leader, and cross-functional teams to lead real-time incident management.
  • Develop and maintain key practice capabilities, including incident classification, documentation, and root cause analysis.
  • Collaborate with SRE Teams and Infrastructure teams to identify requirements and develop innovative solutions.
  • Lead SRE communications to stakeholders via email, Slack, and Microsoft Teams in a timely manner.
  • Lead initiatives to promote JIRA Release Ticket management, quality, and alignment with Incident management communication supporting SLAs.
", "Requirements": "
  • Experience in a similar role or incident management role.
  • Experience and understanding of Containerization (Docker & Kubernetes preferred).
  • Comfortable within Linux environments and needs.
  • Experience working with AWS, GCP, and/or on-premise environments.
  • Ability to work independently and learn quickly with little supervision.
  • Ability to handle multiple projects simultaneously.
  • Willingness to drop everything and take on an ad-hoc task.
  • You're the type of individual who is extremely tech-savvy and passionate about learning new technologies and tools.
", "What We Offer": "
  • Competitive compensation package.
  • Fun, relaxed work environment.
  • Education and conference reimbursements.
  • Parental leave top up.
  • Opportunities for career progression and mentoring others.
", "About theScore": "

theScore is a leading digital media and sports betting company, empowering millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players.

", "Equal Opportunity Employer": "

theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

", "Language": "en"}