Security Operations Centre Guard

4 weeks ago

Toronto, Ontario, Canada Paladin Security Full time
Job Title: Security Operations Centre Guard

Job Summary:
We are seeking a highly skilled and experienced Security Operations Centre Guard to join our team at Paladin Security. As a Security Operations Centre Guard, you will be responsible for monitoring and operating all systems in the Security Operations Centre, including communication systems, CCTV, access control, and security records. You will also be expected to maintain a positive relationship with Brookfield representatives and their guests, and assist the Shift Supervisor in ensuring that all security guards adhere to procedures.

Key Responsibilities:
  • Ensure staff are following the assigned patrol schedule;
  • Provide clear and concise communication to security staff;
  • Record all information in a detailed and factual manner;
  • Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups and providing information that is detailed and factual;
  • Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures;
  • Have very strong communication and customer service skills;
  • Write detailed, factual, and concise incident reports for all incidents mentioned in Appendix A;
Technical Skills:
  • Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;
  • Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems); CCURE is an asset;
  • Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.
Interpersonal Skills:
  • Excellent written and verbal communication skills;
  • Strong command of the English language.
Functional Responsibilities:
  • Provide ongoing support to the Supervisors and Site Supervisor as required;
  • Maintain positive and constructive relationships with Brookfield staff and external clients by providing timely and accurate support as required;
  • Assist the Shift Supervisor to review security incident reports;
  • Ensure staff are dispatched to calls for service and security-related incidents and ensure the situation is monitored by CCTV;
  • Record all relevant details in the Communication and Dispatch Log (CDL).
Prerequisites:
  • Valid Security Security License for the province of Ontario;
  • Valid First Aid & CPR - Level C (from a WSIB-approved vendor);
  • English (oral and written) fluency is a must;
  • French (oral and written) fluency is considered an asset;
  • Previous experience in security, by-law, parking enforcement - considered an asset;
  • Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB);
  • Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.

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