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Cloud Support Specialist

2 months ago

Milton, Ontario, Canada Pronto Software Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support and assistance to our customers in relation to our cloud-based solutions.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and other communication channels.
  • Triage and escalate complex technical issues to ensure timely resolution.
  • Collaborate with cross-functional teams, including infrastructure, network, and security teams, to resolve technical issues.
  • Develop and maintain technical documentation to ensure accurate and up-to-date information.
  • Participate in on-call rotations to provide 24/7 support to customers.
Requirements
  • Relevant information technology qualification (ideal, but not essential).
  • Good level of knowledge with virtualization.
  • Intermediate Microsoft product knowledge, including Windows Server, SQL, and Active Directory.
  • Strong knowledge of email systems and management.
  • Basic/Intermediate knowledge of Linux-like operating systems.
  • Understanding of WAN/LAN and remote communications issues, VMWare NSX, VPNs.
  • Good understanding of IT security and controls.
What We Offer
  • A supportive and collaborative team environment.
  • A hybrid working environment, with flexible location arrangements.
  • Opportunities for career growth and development.
  • Competitive salary and annual reviews.
About Us

Pronto Software is a well-established and mature software development and vendor company, with over 1500 clients. We operate in a virtualized environment built around VMWare, Linux, and Windows. Our employees enjoy a supportive and collaborative team environment, with opportunities for career growth and development.