Retail Store Director of Sales and Operations

1 week ago


Nanaimo, British Columbia, Canada Lush Handmade Cosmetics Full time
Company Overview

Lush Handmade Cosmetics is a leading manufacturer of fresh, handmade cosmetics. Our commitment to fair trade sourcing and sustainable communities sets us apart from the rest.

Job Description

We are seeking an experienced Retail Store Manager to lead our team in delivering exceptional customer experiences and driving sales growth. The ideal candidate will have 3-5 years of retail management experience, strong HR skills, and excellent communication and analytical skills.

Responsibilities
  • Sales & Customer Experience:
    • Collaborate with the team to exceed daily sales goals and provide a unique and inclusive customer experience.
    • Educate customers and staff on brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
    • Increase product knowledge through constant learning and make informed product recommendations.
    • Demonstrate strong business acumen and develop business plans to achieve short- and long-term goals.
  • Team Leadership:
    • Demonstrate leadership practices and coach and develop team members in their careers.
    • Prioritize diversity, equity, inclusion, and belonging by maintaining a diverse team and creating an inclusive environment.
    • Balances analysis, experience, and perspective when making decisions about performance concerns.
    • Form teams with a diverse mix of styles, perspectives, and experience.
  • Operational Excellence:
    • Prioritize shop compliance and ensure staff have completed training on company standards.
    • Ensure stock and inventory levels are managed effectively, using inventory reporting tools to create action plans.
    • Create and execute merchandising plans to improve KPIs and train team members to take pride in a clean and beautiful work environment.
    • Ensure the right number of staff with the right skill levels are scheduled at peak times.
Salary & Benefits

We offer a competitive salary of $56,700 per year, plus a comprehensive benefits package that includes health, dental, and vision insurance, as well as opportunities for career growth and development.



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