Air Import Coordinator Position
2 weeks ago
Kintetsu World Express is a leading 3PL service provider with a dynamic and fast-paced environment. We are currently hiring an Air Import Coordinator who will play a crucial role in delivering exceptional customer service experience to our valued clients.
About the RoleThis is an exciting opportunity for individuals who thrive in a collaborative and diverse approach to business. As an Air Import Coordinator, you will be responsible for smooth transactions by utilizing our vast worldwide network for a designated client base. Your key responsibilities will include providing excellent customer service, assisting with import/export operations, and maintaining accurate records.
Key Responsibilities- Provide world-class customer service and serve as the primary point of contact for client inquiries, concerns, and complaints, with special attention to key assigned accounts.
- Support the import/export operation (air, ocean, freight, and sales) and ensure accurate processing of paperwork to minimize errors.
- Prepare and submit accurate monthly reports as requested by management and customers.
- Supply shipment information for import/export customers and assist the sales department in negotiating rates and quotes for services.
- Maintain accurate filing systems, update/input details of shipments in the system, and ensure accuracy for billing.
- Coordinate shipments and send pre-alert notices to customers and related departments as required.
- Collaborate with the division/department manager to maintain the company's ISO Policies.
- Participate in meetings and contribute to overall objectives for the terminal.
- Comply with all safety policies, practices, and procedures and report any unsafe activities to supervisors or Human Resources.
- A minimum of two to four years of related experience and/or training in a field such as logistics, transportation, or supply chain management.
- Formal academic training in a related field, such as CITT or CIFFA, is preferred.
- Excellent communication, problem-solving, and organizational skills.
- Ability to read, analyze, and interpret documents, including safety rules, operating instructions, and procedures manuals.
- Proficient personal computer skills, including electronic mail, record-keeping, database activity, word processing, and spreadsheet software.
- Ongoing training and development to ensure success.
- A competitive and equitable compensation package, including a salary range of $55,000 to $70,000 per year, depending on experience.
- Dental, medical, vision, life, dependent life, and critical illness insurance.
- An Employee Assistance Program to support mental health and well-being.
- Paid time off benefits and a Defined Contribution Pension plan after two years, with a company contribution of three percent.
- Immediate eligibility for a Registered Retirement Savings Plan (RRSP).
KWE offers a supportive work environment with opportunities for growth and professional development. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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