Service Writer

2 days ago


Ottawa, Ontario, Canada Brandt Full time
Service Writer Job Description

Brandt is seeking a skilled Service Writer to join our team in Ottawa. As a Service Writer, you will play a crucial role in maintaining accurate and on-time reports and records for our Service Department.

Key Responsibilities:
  • Field internal and external customer inquiries to the Service Department, providing timely and effective solutions.
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
  • Maintain the service library with current information, including files, bulletins, manuals, and multimedia resources.
  • Update customer profiles using equipment, hours, or other information from customer work orders.
  • Prepare Service Technician efficiency reports and process warranty and/or product improvement claims.
Requirements:
  • Knowledge of office procedures and general understanding of mechanical/technical terms.
  • Basic knowledge of accounting practices and experience with standard desktop applications such as Microsoft Office.
  • High School Diploma or equivalent experience.

Discover The Brandt Advantage

At Brandt, we offer on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package, and more – all backed by unmatched job security.


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