Regional Manager

6 days ago

Ottawa, Ontario, Canada Dynacare Full time
About the Role

This is a challenging and rewarding opportunity to lead a team of professionals in a fast-paced, customer-facing environment. As a Regional Manager at Dynacare, you will be responsible for the operation of Laboratory and Health Services Centers in accordance with the company's strategic plans.

Key Responsibilities
  • Building and managing a high-performing team through strong leadership and positive employee relations
  • Creating a work environment that supports the delivery of exceptional customer care and a positive customer experience
  • Efficiently utilizing resources and fostering a culture of quality and continuous improvement
  • Overseeing the Laboratory and Health Services Centers at multiple locations, including Kanata, Arnprior, Renfrew, Barry's Bay, and Carleton Place
  • Developing and administering regional operating budgets, identifying cost-saving opportunities, and making recommendations for improvement
  • Conducting metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded
  • Participating in continuous improvement projects and regional goals and objectives aligned with corporate strategy
  • Supporting the Business Development team with the establishment of new clients
  • Overseeing maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
Requirements
  • Post-Secondary education in Healthcare, Science, or Business
  • 3+ years of leadership experience in a high-paced, customer-facing environment
  • Previous related experience required to perform job: 3-5 years
  • Proficient computer skills (MS Office and applicable software applications)
  • Lean Six Sigma and/or Change Management training
  • Proven attention to detail, excellent organizational, prioritization, and time management skills
  • Ability to manage multiple items effectively
  • Experienced people manager with the ability to develop talent and build high-performing teams
  • Effective communication skills and the ability to work effectively with all levels of management and non-management
  • A strong team player with the ability to work independently with a high degree of initiative
  • Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
  • Knowledge of technical procedures as they apply to laboratory testing, shipment logistics, and specimen
What We Offer
  • A dynamic and successful company with meaningful and impactful career opportunities
  • A health and wellness benefits program that supports you and your loved ones
  • Internal mobility opportunities to grow and thrive with the company
  • RRSP match benefits and an employee stock purchase program
  • A collaborative, diverse workforce that prioritizes dignity and respect for all

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