Leader of Collector Cars and Motorcycles Sales Team

2 weeks ago

Ottawa, Ontario, Canada Ontario Teachers Insurance Plan Full time
Lead a High-Performing Team in Luxury Vehicle Sales

We are seeking an experienced Sales Manager to lead our Collector Cars and Motorcycles Sales team.

About the Role:
  • As a leader, you will be responsible for managing a high-performing team, planning and evaluating department activities, and managing performance of all team members.
  • You will ensure efficient and effective operation of the National Collector Cars and Motorcycles Sales and Service department, which includes setting targets, analyzing and responding to call centre performance data, coordinating workflow and communicating with other managers within the department.
  • Maintain acceptable service levels for the business unit to align with corporate standards. Actively manage ACD to meet client expectations regarding authorization of 'available time', work 'off phones', outgoing calls, lunch times and vacations.
  • Respond to escalated customer complaints, ensuring appropriate action is taken and working with required stakeholders to address the issue brought forward.
Key Responsibilities:
  • Ensure call centre operational standards, customer service, policies, programs and procedures are maintained at all times. Identify areas for improvement within the call centre and make recommendations for continuously improving excellent customer service.
  • Work with key sales stakeholders to co-develop and implement strong and consistent sales processes.
  • Support strategic initiatives and accomplish financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information, and collecting forecasting requirements to prepare an annual budget and schedule expenditures and manage to it.
  • Apply quality principles and practices to establish a strategic approach and to improve the organization's operations and productivity. This includes managing processes to support the organization's strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
Requirements:
  • RIBO licence is required (AMF or other National Licensing would be considered an asset).
  • A minimum of three years' experience in the property and casualty Leisure and Lifestyle industry specializing in Collector Cars and Motorcycle insurance, including underwriting experience (experience with other niche insurance segments such as boats, mobile homes and cottages is a plus).
  • Superior time management, project management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications and The General.
  • The ability to communicate in French is an asset.
What We Offer:
  • A highly competitive salary range of $85,000 - $110,000 per year.
  • Bonus opportunities based on individual and team performance.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

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