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Senior Operations Manager

2 months ago

Richmond Hill, Ontario, Canada Securitas Canada Limited Full time
Job Summary

The Area Vice President of Toronto and Southern Ontario will provide strategic leadership and direction for matters in the Operational Area. The incumbent for this position is responsible for facilitating the implementation and maintenance of Company initiatives; serves as a coach to Area management; and acts as a liaison among the Canadian Executive Team, Canadian Corporate Shared Services, and other supporting functions.

Key Responsibilities
  • Develop and manage Area short- and long-term plans, oversees adherence to Securitas policies/procedures and budgets to maximize revenue and efficiency, and to help facilitate and support growth and objectives.
  • Ensure the delivery of Securitas services in the Area, such as effective customer service, security solutions, and addressing customer matters in a timely manner.
  • Manage and coordinate financial planning and the budget process for Area.
  • Respond to client billing inquiries as needed and ensures the Area responsibility for invoicing and/or follow-up is completed, in conjunction with the Canada Corp. Finance/Billing Department.
  • Support sales initiatives for National or Global Accounts as appropriate.
  • Represent the organization or delegates representatives to act on behalf of the organizational Area in business negotiations or other official functions.
  • Research and be aware of Industry competition; create and promote strong customer relationships and strive for quality management and continuous improvement.
  • Prepare and/or approve the job pricing Proforma in conjunction with the appropriate Departments.
  • Assist in preparing tenders; adhere to the Securitas client contract program.
  • Provide leadership and management for the Area, Branches, staff, and various Management Personnel, including managing employee performance, engagement, and creating a culture for employee respect, diversity & inclusion.
  • Select managers and other staff while creating optimum working conditions, monitors performance and coaches through regular update meetings.
  • Conduct Performance Evaluations (Appraisals) with subordinate staff, and coaches, develops and motivates accordingly.
  • Ensure overall compliance with all relevant legislation and laws, including applicable administration of various Collective Agreements.
  • Develop good labour relations with Unions and ensures Area Managers deliver timely responses to grievances or other follow-up for employee complaints.
  • Work in collaboration with the HR Canada Executive for escalated and/or material people matters.
Position Specifications
  • Proven experience in a progressive senior management role with increasing responsibility, or equivalent position, with emphasis on operational and financial leadership and management.
  • Provide Leadership and ensure effectiveness in implementing the Company's policies & procedures. Ability to function as a change agent.
  • Must understand and be able to implement the Company Corporate and Legislated Compliance & Regulations.
  • Ability to understand and engage in Securitas frameworks for accounting and auditing processes.
  • Possess excellent communication and interpersonal skills to work with internal and external Stakeholders, Clients, Personnel, Suppliers and others.
  • Possess problem solving, decision making & critical thinking skills.
  • Results oriented; Business Acumen; Customer Service Excellence mentality; Superb Presentation skills.
  • Strong conflict/alternative dispute resolution skills.
  • Ability to build and maintain collaborative, positive relationships with all stakeholders within a Matrix reporting structure.
  • Analytical and ability to apply sound judgment & solutions to challenging issues.
  • Accurately assesses employee strengths and development needs and provides feedback, counselling, mentoring and coaching as appropriate for the situation.
  • Must be able to multi-task and organize/prioritize in order to support an effective and efficient operation and accomplishment of stated goals to achieve success.
Qualifications
  • University Degree or College Diploma in a related discipline or equivalent experience and education to the Company's satisfaction.
  • Ten years of progressive management experience and a minimum of 7+ years of direct management experience with full P&L, and responsibility and team leadership for multi-Branch Operations, or related management experience working within a large complex organization.
  • Experience with security technologies such as CCTV and Access Control, and managing and/or delivering remote security services is an asset.
  • Experience working within a unionized environment is an asset.
  • Proficient in use of computers and various software applications including MS Word, Excel, Email, PowerPoint, and understanding various client databases.
  • Requires occasional use of a vehicle in the performance of duties.
  • Occasional Travel to various Company branch offices and other locations.