Customer Success Professional

4 weeks ago


Markham, Ontario, Canada AppleOne Full time
Customer Success Specialist

Our client, a leading provider of enterprise management software solutions, is seeking a Customer Success Specialist to join their team. As a key member of the Construction segment, you will be responsible for managing a portfolio of clients and providing exceptional support to ensure their success.

Key Responsibilities:
  • Manage a portfolio of 40-100 clients, providing proactive support to ensure their needs are met.
  • Work closely with a portfolio manager to develop and implement client success strategies.
  • Utilize a ticketing system to respond to client inquiries and concerns in a timely and professional manner.
  • Assist with ad-hoc duties, such as writing articles and preparing presentations for conferences.
  • Collaborate with the portfolio manager to develop and deliver presentations to clients.
Requirements:
  • Strong accounting knowledge and understanding of debits and credits.
  • Excellent problem-solving skills and ability to communicate effectively with clients and colleagues.
  • Personable and engaging, with a strong focus on building relationships with clients.
  • Construction experience and knowledge of the industry.
Perks:
  • 3 weeks of vacation time.
  • 4-day work week (with occasional Fridays required).
  • Closed last 2 weeks of December.
  • Up to 15% of annual salary for further education.
  • Medical and dental coverage of 80% from day one.
  • Work-life balance and flexible remote work options.


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