Senior Manager, Customer Insights Leader

6 days ago

Old Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Manager, Customer Insights Leader to join our Canadian Banking Finance team. As a key member of our team, you will be responsible for driving business growth and profitability through data-driven insights and strategic recommendations.

Key Responsibilities
  • Business Intelligence and Analytics: Develop and maintain advanced analytics models and dashboards to support business decision-making.
  • Customer Insights: Analyze customer data to identify trends, opportunities, and challenges, and provide strategic recommendations to drive business growth.
  • Stakeholder Management: Collaborate with cross-functional teams, including Analytics, Strategy, and Business Lines, to ensure alignment and effective communication of insights and recommendations.
  • Reporting and Analysis: Provide dynamic reporting and analysis on key performance metrics to various stakeholders, including retail, small business, product lines, channels, and other strategic groups.
  • Process Improvement: Identify areas for process improvement and implement changes to optimize business operations and reduce costs.
Requirements
  • Experience: 5+ years of experience in banking, reporting, analytics, and strategy, with a strong background in data analysis and business intelligence.
  • Skills: Strong skills in Excel, Power Point, and Word, with the ability to manipulate large data sets and create dynamic reports and dashboards.
  • Education: Bachelor's degree in a related field, such as business, finance, or economics.
What We Offer

As a Senior Manager, Customer Insights Leader at Scotiabank, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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