Senior Manager
2 months ago
About the Role:
The Canadian Red Cross is seeking a Senior Manager - Customer Experience Insights & Loyalty to join our team. As a key member of our organization, you will be responsible for leading customer experience initiatives and developing strategies to enhance donor engagement and loyalty.
Responsibilities:
- Donor Insights Initiatives:
- Conduct regular donor outreach activities to measure donor pain points and experiences throughout the donor journey.
- Represent the voice of the donor while maintaining a focus on business and revenue goals.
- Develop research briefs and presentations to senior leaders across philanthropy.
- Own the Annual Donor Survey to create and build on the primary research base of the Red Cross.
- Manage vendors and platforms used to analyze open text data submitted by donors for trends and sentiment analysis.
- Integrating External and Internal Insights:
- Manage vendor budgets, projections, and variances related to donor insights needs.
- Work with the Information and Analytics team to create testing and evaluation strategies for insights work.
- Lead coordination between internal stakeholders and external vendors to identify, collect, and utilize data and feedback to identify trends and actionable insights to continuously enhance donor experience.
- Work with the monthly donor team leadership to identify strategies to improve donor retention and increase lifetime value.
- Market Research and Customer Experience Standards:
- Recommend best practices for embedding market research in the philanthropic space.
- Attend periodic conferences hosted by thought leaders in the market research and customer experience space.
- Liaise with industry-leading research and customer experience experts across industries to analyze and test up-and-coming loyalty-based strategies.
- Provide thought leadership to both management and senior management to ensure research best practices continuously evolve and improve as it relates to organizational donor strategy.
Requirements:
- University degree in Psychology, Sociology, Philosophy, Business Administration, Marketing, data sciences, or other relevant qualifications.
- Minimum 5-7 years of experience implementing market research programs.
- Previous experience working with Qualtrics or similar platforms is an asset.
- Superior ability to clearly communicate research insights for non-researchers.
- Superior knowledge and practical experience on a wide range of qualitative and quantitative research techniques.
- Excellent ability to decide on the most appropriate research methodologies that align best with research objectives.
- Proven track record of delivering revenue through market research recommendations.
- Ability to influence key organizational decision-makers on budget and strategy planning as it relates to customer/donor experience strategy.
- Ability to critically analyze customer experience data focused on lifetime value, customer satisfaction, and e-commerce metrics with the ability to implement changes based on findings.
- Experience in leading customer experience initiatives.
- Customer-oriented with excellent service mindset and business acumen.
- Understanding of fundraising/philanthropy industry is an asset.
- Sound knowledge in donor/customer journey mapping, basic analytical concepts, and user experience design best practices.
- Fluency in English is required; French is an asset.
-
Senior Cook
1 month ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeSenior Cook Job DescriptionAt Sunrise Senior Living, we are seeking a skilled Senior Cook to join our team. As a Senior Cook, you will be responsible for preparing and serving meals to our residents, ensuring all special dietary needs are met, and maintaining the highest possible quality and consistency in our food service areas.Responsibilities:Prepare and...
-
Senior Cook
1 month ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeSenior Cook Job DescriptionAt Sunrise Senior Living, we are seeking a skilled Senior Cook to join our team. As a Senior Cook, you will be responsible for preparing and serving meals to our residents, ensuring all special dietary needs are met, and maintaining the highest possible quality and consistency in our food service areas.Responsibilities:Prepare and...
-
Senior Culinary Specialist
1 month ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeSenior Float CookAt Sunrise Senior Living, we pride ourselves on creating a warm and welcoming environment for our residents. As a Senior Float Cook, you will play a vital role in ensuring that our residents receive exceptional culinary care.Key Responsibilities:Prepare and cook meals for residents in a timely and efficient mannerWork collaboratively with...
-
Senior Culinary Specialist
1 month ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeSenior Float CookAt Sunrise Senior Living, we pride ourselves on creating a warm and welcoming environment for our residents. As a Senior Float Cook, you will play a vital role in ensuring that our residents receive exceptional culinary care.Key Responsibilities:Prepare and cook meals for residents in a timely and efficient mannerWork collaboratively with...
-
Executive Director
4 weeks ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director OpportunitySienna Senior Living is seeking a seasoned Senior Executive Director to lead our compassionate and dynamic team. As the most senior leader in our home, you will cultivate happiness in daily life and drive a culture that inspires our core values – positivity, accountability, community, and caring.Key...
-
Executive Director
4 weeks ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director OpportunitySienna Senior Living is seeking a seasoned Senior Executive Director to lead our compassionate and dynamic team. As the most senior leader in our home, you will cultivate happiness in daily life and drive a culture that inspires our core values – positivity, accountability, community, and caring.Key...
-
Senior Cook
3 weeks ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeJob Title: Senior CookAt Sunrise Senior Living, we are passionate about providing high-quality care and services to our residents. As a Senior Cook, you will play a vital role in ensuring that our residents receive delicious and nutritious meals that meet their dietary needs.Responsibilities:Prepare and serve meals to residents in our communityEnsure all...
-
Senior Cook
3 weeks ago
Toronto, Ontario, Canada Sunrise Senior Living Full timeJob Title: Senior CookAt Sunrise Senior Living, we are passionate about providing high-quality care and services to our residents. As a Senior Cook, you will play a vital role in ensuring that our residents receive delicious and nutritious meals that meet their dietary needs.Responsibilities:Prepare and serve meals to residents in our communityEnsure all...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director / Permanent Full-Time Location: Weston Terrace As the Senior Executive Director at Sienna Senior Living, you will be the heart and soul of our community, leading with purpose and passion. You will cultivate happiness in daily life and drive a culture that inspires our core values – positivity, accountability, community, and...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director / Permanent Full-Time Location: Weston Terrace As the Senior Executive Director at Sienna Senior Living, you will be the heart and soul of our community, leading with purpose and passion. You will cultivate happiness in daily life and drive a culture that inspires our core values – positivity, accountability, community, and...
-
Executive Chef Senior Living Manager
2 days ago
Toronto, Ontario, Canada Verve Senior Living Full timeAt Verve Senior Living, we are committed to providing exceptional care and services to our residents. As the Executive Chef/Dining Services Manager, you will play a vital role in ensuring that our residents receive the highest quality food and dining experience.The Executive Chef/Dining Services Manager will be responsible for overseeing all aspects of food...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director / Permanent Full-Time Location: Weston Terrace As the Senior Executive Director at Sienna Senior Living, you will be the heart and soul of our community, leading with purpose and passion. This pivotal role requires balancing the demands of nurturing relationships with seniors, their families, team members, and external community...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director / Permanent Full-Time Location: Weston Terrace As the Senior Executive Director at Sienna Senior Living, you will be the heart and soul of our community, leading with purpose and passion. This pivotal role requires balancing the demands of nurturing relationships with seniors, their families, team members, and external community...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director OpportunitySienna Senior Living is seeking a compassionate and dynamic leader to join our team as the Senior Executive Director. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion.About the RoleThis role requires balancing the demands of nurturing...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director OpportunitySienna Senior Living is seeking a compassionate and dynamic leader to join our team as the Senior Executive Director. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion.About the RoleThis role requires balancing the demands of nurturing...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director OpportunitySienna Senior Living is seeking a compassionate and dynamic leader to join our team as the Senior Executive Director. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion.About the RoleThis role requires balancing the demands of nurturing...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director OpportunitySienna Senior Living is seeking a compassionate and dynamic leader to join our team as the Senior Executive Director. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion.About the RoleThis role requires balancing the demands of nurturing...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director / Permanent Full-Time Location: Weston Terrace As the Senior Executive Director at Sienna Senior Living, you will be the heart and soul of our community, leading with purpose and passion to cultivate happiness in daily life and drive a culture that inspires our core values – positivity, accountability, community, and caring. This...
-
Executive Director of Senior Services
1 month ago
Toronto, Ontario, Canada Sienna Senior Living Full timeSenior Executive Director / Permanent Full-Time Location: Weston Terrace As the Senior Executive Director at Sienna Senior Living, you will be the heart and soul of our community, leading with purpose and passion to cultivate happiness in daily life and drive a culture that inspires our core values – positivity, accountability, community, and caring. This...
-
Executive Director of Senior Living
4 weeks ago
Toronto, Ontario, Canada Amica Senior Lifestyles Full timeAbout the RoleWe are seeking a seasoned General Manager to lead our community at Amica Senior Lifestyles. As a key member of our team, you will be responsible for the day-to-day operations of the community, ensuring the provision of high-quality care and service to our residents.Key ResponsibilitiesManage and supervise community staff, including front-line...
