Technical Support Specialist

1 month ago

Edmonton, Alberta, Canada JCP INFOTECH INC. Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at JCP INFOTECH INC.

Job Summary

The User Support Technician will provide technical assistance to users experiencing difficulties with computer systems, software, and network connectivity. The successful candidate will have excellent problem-solving skills, a strong understanding of computer systems and software, and the ability to communicate complex technical information to non-technical users.

Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years, or equivalent experience
  • Willing to relocate
  • Consulting firm
Work Setting

The User Support Technician will work in a fast-paced consulting firm environment, providing technical support to users in a variety of settings.

What We Offer
  • Permanent full-time position
  • 35 hours per week
  • English language support

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