NOC Specialist

At Rogers Communications, we're looking for a skilled NOC Specialist to join our team. As a key member of our Network Operations Centre, you'll play a critical role in ensuring the stability and availability of our national network platforms and associated services.

Key Responsibilities:

• Provide Tier 2 and Tier 3 operational support for Rogers Core Networks and Services, supporting residential and business customers 24/7/365 in a rotating schedule.
• Meet Key Performance Indicator SLAs for customer-impacting incidents.
• Effectively manage and drive incident bridges, performing the incident commander role to drive incidents to resolution and ensure all required resources are engaged and focused.
• Monitor network management tools to ensure availability of Rogers Services is maximized by monitoring network alarms and health.
• Ensure Change and Incident Management policies are enforced and strictly adhered to.
• Monitor change control activities to ensure all planned network events are transparent to the end customer.
• Act as an interface to Network Operations Groups, Engineering, 3rd Party Carriers, Partners, and Customer-Facing Groups.
• Perform disaster recovery and pre-plan implementation.
• Assist in the implementation and testing of new services and platforms, ensuring successful completion of assigned projects.
• Take action to resolve incidents, utilizing Method of Restore instructions.
• Document process, procedures, training, and dispatch guidelines.

Requirements:

• Engineering degree or diploma with five years of experience in Telecommunication Technologies or a related discipline.
• Diagnostic, analytical, and troubleshooting skills are essential.
• Strong working knowledge of Optical Transport Switching and Fibre Technology, including DWDM, CWDM, SONET, OTN, CDC, DCN, and others.
• Comprehensive knowledge of platforms such as CIENA, Fujitsu, Nokia, and Ribbon.
• Working knowledge of one or more of the following: Core Networks, including Routing and Switching Protocols, Transport Optical Switching and Fibre technology, GPON.
• Experience troubleshooting Fibre Infrastructure, OTDR Testing, Power Meters, End-to-End Testing, etc.
• Excellent Incident Management abilities, with a focus on communication and driving incidents to resolution.
• Self-motivated and highly accountable, with the ability to take initiative in identifying and resolving problems independently.
• Ability to work in a fast-paced, dynamic environment with multiple and changing priorities, with attention to work quality and efficiency.
• Core Competencies: Accountability, Communication, Customer Focus, Innovation, Teamwork, Leadership.
• Ability to understand and adhere to Rogers' processes and procedures, including Health and Safety.
• Bilingualism (English/French/Other) would be an asset.

What We Offer:

• Competitive salary and annual bonus.
• Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth and Development Opportunities: My Path (self-driven career development program) and Rogers First (priority in applying to internal roles of interest).
• Wellness Programs: Homewood employee and family assistance program, Cognitive Behavioural Therapy (CBT) and Virtual therapy sessions, and low or no-cost fitness membership with access to virtual classes.
• Our commitment to the environment and diversity: Work for an organization committed to environmental protection and strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups.