Service Specialist

6 months ago

Brampton, Canada Rogers Communications Full time

**Data Metering & Prepaid Services Core Operations - Service Specialist**

As part of the Rogers Communications Network Management and Operations department, the incumbent will be responsible for implementing and integrating new services, features, nodes, software upgrades and maintaining associated nodes and Services. The position requires previous background in Charging/Rating platforms and experience supporting and maintaining cloud-native environments. Exposure to Overall 3G/4G/5G networks would be considered as an asset.

**Responsibilities**:

- Provide technical support to Rogers Communications Data Rating/Charging architecture on a national scope.
- Integration of new Charging nodes into the Virtualization realm. This includes PC(E/R)F, OCS, DPI, RTC and AAA authentication to name a few
- Responsible to maintain the services with stringent change/incident/problem Management process discipline.
- Ensure performance indicators are strictly adhered to when new services are introduced in the nodes.
- Perform analysis of alarms and statistical measurements to investigate service affecting conditions.
- Identify opportunities for automation and work towards implementing viable and sustainable solutions in compliance with industry standards.
- Develop KPIs and threshold limit alerts within the available Monitoring systems to capture Service degradation.
- Develop and publish technical documentation related to standards, procedures and preventive maintenance routines.
- Establish Netscout, EBM, BMC, NNMi, Operation Orchestration, HPNA and Netcool alarming and backup solutions for the newly integrated platforms and obtain acceptance from NOC.
- Developing and reviewing scripts (e.g python,perl).
- Operate and maintain nodes on cloud-based solutions.
- The Service Specialist role is essential for ensuring Rogers services are highly available through superior technical support capabilities that are utilized on the innovative Core service delivery Networks and platforms.
- Create, review and implement change related procedures and ensure necessary analysis are performed to maintain highest quality of service.

**Qualifications**
- Demonstrated work experience with the following: AAA Authentication, DPI, OCS, PCEF/PCRF, and Charging principles
- Exposure to OpenStack, networking and virtualization (e.g KVM, vmWare, Kubernetes).
- In depth knowledge of Linux (experience with Linux OS installation, administration and scripting), TCP/IP, BGP, GRE, REST, GTPv1, GTPv2, Diameter, Sip, Sigtran, HTTP and LDAP.
- Demonstrable experience in network automation and scripting (e.g python, perl, ansible) will be considered as an asset.
- A Self-Starter mentality is required for this role, you must be able to learn from informal as well as formal channels (learning as you go, on the job peer training) as many of the concepts and services are still evolving within the industry.
- Good Analytical and troubleshooting skills are essential.
- Knowledge of ANSI, ETSI, 3GPP, GSM and CCiTT Standards.
- Team player, along with the ability to work in a standalone capacity.
- Demonstrated cogitation of customer focus approach and professionally driven attitude
- Superior communication and interpersonal skills are required for the Service Specialist role.
- Ability to work in a fast-paced, dynamic environment with changing priorities
- Flexibility to work shifts, 24-hour operation including weekend and holidays.
- Proven analytical and problem-solving skills are mandatory.
- Availability to work off-hours and on a rotating on-call schedule.
- Industry certifications on technologies mentioned above will be considered as an asset.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 296447

Posting Notes: Technology

  • Accounts Receivable Specialist

    4 months ago

    Brampton, Canada Metro Compactor Service Full time

    **About the Job** The Accounts Receivable Specialist is accountable for collecting the maximum amount of overdue funds from customers using a variety of collection techniques. They will monitor accounts to identify outstanding debts, investigate historical data for each debt/bill, take action to encourage timely debt payments and process payments for...

  • Tech Support Specialist for Justice Systems

    3 weeks ago

    Brampton, Ontario, Canada Ontario Public Service Full time

    We are seeking a highly skilled Tech Support Specialist to join our team at the Ontario Public Service. This exciting opportunity allows you to work in a fast-paced environment, providing technical expertise and support to clients related to the evaluation, testing, installation, administration, maintenance, and operation of business applications, systems,...

  • Specialist, Education Programs

    7 months ago

    Brampton, Canada Regional Municipality of Peel Full time

    **Job Description**: **Specialist, Education Programs and Services** **Public Works - Operations Support** **Regular Full Time** **Salary Range: $86,443 - $108,052 per annum (plus comprehensive benefits)** **Work mode: Hybrid **_*see below for more details about this work mode._** **Location: 2 Copper Road, Brampton** **Hours of work: 35 hours per...

  • Service Specialist

    2 months ago

    Brampton, Canada Rogers Communications Full time

    **Messaging & VAS DevOps - Service Specialist** Who we’re looking for: We are looking for Service Specialist who will report to the Manager Messaging & VAS DevOps, as part of the End to End Wireless Services group within the Network Engineering Department. The Service Specialist is responsible for providing technical support for Rogers Messaging platforms...

  • Automotive Service Specialist

    3 weeks ago

    Brampton, Ontario, Canada JT Full time

    Exemplary Customer Service and Sales OpportunityWe're seeking detail-oriented and sales-driven individuals to join our dynamic team at JT Car Wash.Job Overview:We offer two exciting full-time roles: Car Detailing Specialist and Car Wash Attendant & Sales Representative.Responsibilities:Car Detailing Specialist: Hand-dry vehicles, vacuum interiors, clean...

  • Service Specialist

    1 month ago

    Brampton, Canada Rogers Full time

    Service Specialist Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects...

  • Service Specialist

    2 days ago

    Brampton, Canada Rogers Communications Full time

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved...

  • Service Specialist

    2 months ago

    Brampton, Canada Rogers Communications Full time

     Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that...

  • Service Specialist

    3 months ago

    Brampton, Canada Rogers Communications Full time

    Rogers is seeking a Service Specialist. You will be responsible for the administration and maintenance of IP Radio Access Network, timing systems and wireless service verification tools and systems. The IPRAN operations and network support systems team is responsible for operation and administration of the IP Radio Access Network nationally, timing systems...

  • Client Service Specialist

    6 months ago

    Brampton, Canada NorAlta Health Full time

    This is a full time on site Client Service Specialist role in Toronto On. The role will be responsible for the day to day operations of our medical assessments operations. This will include Client facing, professional communication, management of multiple physician schedules, booking of new referrals and management of medical documents. Key qualifications...

  • Service Desk Specialist

    2 days ago

    Brampton, Canada Algoma University Full time

    **JOB TITLE: Service Desk Specialist - **_Staff Bargaining Unit_ **DEPARTMENT**:Innovation & Technology Services (ITS) **POSITION STATUS**:Permanent-Part-time (20 hours/week) **LOCATION**:Brampton **SUPERVISION RECEIVED**:Help Desk & Training Supervisor **PRIMARY FUNCTIONS**: The primary function of the Service Desk Specialist is to provide technical...

  • IT Services Infrastructure Specialist

    7 months ago

    Brampton, Canada DHL Full time

    What makesDHL great? Our People! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business,...

  • Service Desk Specialist

    6 months ago

    Brampton, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our _Special Mission_. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...

  • Service Desk Specialist

    7 months ago

    Brampton, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...

  • Network Operations

    5 hours ago

    Brampton, Canada Rogers Communications Full time

    At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. Our rapidly...

  • Senior Food Service Specialist

    3 weeks ago

    Brampton, Ontario, Canada HR770 Full time

    Company OverviewHiring for a Senior Food Service Specialist with Subway. Reliability, confidence, good customer and communication skills are required.Salary$15.00 - $18.50 per hour based on experience.Job DescriptionThis position involves making sandwiches, preparing veggies and meats, cleaning etc. Teamwork and reliable attitude are expected.Required Skills...

  • Digital Printing Specialist

    3 weeks ago

    Brampton, Ontario, Canada Canon Canada Full time

    Job SummaryWe are seeking a highly skilled Digital Printing Specialist to join our team in Brampton, Ontario. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences, ensuring high-quality print products, and maintaining our reputation as a leader in digital imaging solutions.

  • Sales and Customer Service Specialists

    6 months ago

    Brampton, Canada Hertz Full time

    The **Sales and Service Specialists **consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. ability to provide world-class customer services and sales support. The responsibilities also include building rapport and upselling customers on...

  • Customer Service Merchandising Specialist

    3 weeks ago

    Brampton, Ontario, Canada RDTS Full time

    About the RoleWe are seeking a Customer Service Merchandising Specialist to join our team at RDTS, a leading provider of sales and merchandising services in the retail field. As a key member of our team, you will play a crucial role in delivering exceptional customer service and driving business results.Job DescriptionMaintain excellent relationships with...

  • Technical Support Specialist

    2 days ago

    Brampton, Ontario, Canada Doorstep Canada Ltd Full time

    Are you passionate about delivering exceptional customer service and resolving technical issues?About Doorstep Canada LtdDoorstep Canada Ltd is a leading company in the industry, and we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch customer...