Network Infrastructure Specialist

2 weeks ago

Brampton, Ontario, Canada CB Canada Full time
Network Operations Technician

This role is located at our Toronto, ON office.

We're seeking a highly skilled Network Operations Technician to join our team at CB Canada. The successful candidate will be responsible for ensuring the delivery of high-quality network services to our clients. Key areas of focus include:

  • Performing effective and efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoration objectives are met.
  • Tracking and completing trouble tickets, participating in incident reports, and work order as-builts.
  • Coordinating with other technicians and departments as required to maintain service levels, maximize efficiency, and ensure network consistency across and within areas of responsibility.
  • Effectively interfacing with NOC, Field Operations, TAC, and Engineering groups to resolve network faults.
  • Providing the highest quality customer service possible.
  • Planning and performing preventive maintenance routines to ensure network standards of performance are met.
  • Planning and implementing work orders associated with UMTS, GSM, LTE, transport while respecting customer service and live network facilities.
  • Maintaining in-depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP.
  • Maintaining inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop, etc.
  • Performing acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
  • Participating in activities associated with network optimization and build activities.
  • Test hand-offs, RSSI, transmit level on mobiles, dropped calls, and investigate any changes to benchmark coverage.
  • Performing in-building walk testing and investigating/isolating UL RSSI interference issues.
  • Maintaining current documentation of site status, complete trouble tickets, incident reports, and other required reports.
  • Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management, and incident reports.
  • Shift work/overtime and 24-hour on-call support is required on a regular rotational basis.
  • Deal with difficult site access (seasonal) using off-road vehicles.
  • Tow mobile generators for site service restorals during power interruptions.

Requirements:

  • Microwave and transmission experience would be beneficial e.g., DS1, DS3.
  • Travel is required 100% of the time within your own area.
  • Strong RF and fibre background.
  • Demonstrated investigative, problem-solving, analysis, and troubleshooting skills.
  • Must possess a valid Ontario driver's license and have a good driving record.
  • Ability to work with minimal supervision.
  • Proven ability to work in a fast-paced environment with shifting priorities.
  • Strong time and priority management.
  • Strong interpersonal and communication skills.
  • Strong individual contributor and team player.

Nice to Have Skills:

  • Diploma/Certificate in Electronics from a technical institute or equivalent work experience.
  • Technical telecommunications experience supporting network elements would be an asset.
  • Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset.

Assignment Details:

ASAP - 9 months to start.

Toronto, ON - Work Onsite.

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