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Edmonton, Alberta, Canada Jo Malone London Full time
Key Holder - Jo Malone London

We are seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of our Jo Malone London store.

Key Responsibilities:

  • Lead by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.
  • Use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation, as well as opening and closing the store on a rota basis.
  • Provide coaching and mentoring to the sales team to help them achieve their sales and customer service targets.
  • Work collaboratively with the Store Manager and Assistant Manager to ensure the store is running efficiently and effectively.
  • Assist with visual merchandising, inventory management, and other store-related tasks as needed.

Requirements:

  • Proven retail experience, preferably within the cosmetics industry.
  • Excellent customer service skills and the ability to provide inspirational, authentic, and personalized customer service.
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software is an asset.
  • Ability to provide proof of right to live and work in the country, if invited to attend for an interview.

What We Offer:

  • A competitive hourly rate, ranging from $19.40 to $29.15, depending on qualifications, skills, experience, and budget.
  • A variety of benefits, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time.
  • A highly competitive incentive compensation program, with eligibility based on terms of the respective plan(s).

About Us:

Jo Malone London is a leader in the prestige beauty industry, known for our high-quality fragrances and skincare products. We value diversity of thought and people, and offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.