Key Holder

3 weeks ago

Edmonton, Alberta, Canada Jo Malone London Full time
Key Holder - Jo Malone London - Full Time - West Edmonton MallJob Summary

We are seeking a highly motivated and experienced Key Holder to join our team at Jo Malone London. As a Key Holder, you will play a key role in supporting the Store Manager and Assistant Manager to ensure the smooth operation of the store. Your primary responsibility will be to lead by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.

Key Responsibilities:
  • Lead by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.
  • Support the Store Manager and Assistant Manager in the day-to-day operation of the store.
  • Carry out essential start and end of day cash reconciliation.
  • Open and close the store on a rota basis.
  • Provide coaching and mentoring to sales team members to help them achieve their sales and customer service targets.

Requirements

To be successful in this role, you will need to have:
  • Proven retail experience, preferably within cosmetics.
  • The ability to provide inspirational, authentic, and personalized customer service.
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.

What We Offer

We offer a competitive remuneration and benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time. In addition, we maintain highly competitive incentive compensation programs, and you may be eligible to participate in the applicable Commission/Bonus Plan.

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