Front Desk Agent
3 weeks ago
At Days InnTerrace, we are seeking a talented Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner
- Process group arrivals and departures, ensuring smooth transitions for our guests
- Take, cancel, and change room reservations as needed
- Provide accurate information on hotel facilities and services, as well as local points of interest
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
- Balance cash and complete balance sheets, cash reports, and related forms with accuracy
- Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
- Clerical duties, including faxing, filing, and photocopying, as needed
- Answer telephone calls and relay messages to guests and team members
- Assist guests with special needs and provide exceptional customer service
- Contact guests to deliver requested wake-up calls
Work Environment and Physical Capabilities:- Work in a fast-paced environment with a high level of energy and enthusiasm
Personal Suitability:- Demonstrate efficient interpersonal skills and a strong ability to work with others
- Show flexibility and adaptability in a dynamic work environment
- Display reliability and a strong work ethic
- Work a regular schedule of 35-40 hours per week
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Days InnTerrace.
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