Front Desk Agent

3 weeks ago


Terrace, Canada Days InnTerrace Full time

At Days InnTerrace, we are seeking a talented Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests and ensuring their stay with us is memorable and enjoyable.



Key Responsibilities:


  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, ensuring smooth transitions for our guests
  • Take, cancel, and change room reservations as needed
  • Provide accurate information on hotel facilities and services, as well as local points of interest
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Clerical duties, including faxing, filing, and photocopying, as needed
  • Answer telephone calls and relay messages to guests and team members
  • Assist guests with special needs and provide exceptional customer service
  • Contact guests to deliver requested wake-up calls

    Work Environment and Physical Capabilities:


    • Work in a fast-paced environment with a high level of energy and enthusiasm

      Personal Suitability:


      • Demonstrate efficient interpersonal skills and a strong ability to work with others
      • Show flexibility and adaptability in a dynamic work environment
      • Display reliability and a strong work ethic
      • Work a regular schedule of 35-40 hours per week


If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Days InnTerrace.


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