Front Desk Associate
1 week ago
We are seeking a dedicated and friendly Front Desk Agent to join our team at Best Western Terrace Inn and Terrace Inn Liquor Store. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as needed, providing clear communication to guests.
- Provide information on hotel facilities and services, including dining options, recreational activities, and local attractions.
- Offer recommendations and directions to nearby points of interest, showcasing your knowledge of the area.
- Process guests' departures, calculate charges, and receive payments in a fair and transparent manner.
- Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
- Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
- Familiarize yourself with emergency and safety procedures to respond effectively in case of an incident.
- Perform various clerical duties, including faxing, filing, photocopying, and answering phone calls and messages.
- Assist clients/guests with special needs, demonstrating empathy and understanding.
- Contact customers to deliver requested wake-up calls, starting their day off right.
- Secondary (high) school graduation certificate required.
- No prior experience necessary; we provide comprehensive training to ensure success.
- A competitive salary of $40,000 per year, reflecting the demands and expectations of this role.
- An excellent opportunity to develop your skills and advance in your career within our company.
- The chance to work in a fast-paced environment where no two days are ever the same.
- Standing for extended periods may be required; please be aware of this when applying.
- A permanent position offering stability and job security.
- Work in a dynamic team-oriented atmosphere where collaboration and teamwork are highly valued.
- English language proficiency required; fluency in other languages an asset.
- 40 hours per week; regular full-time schedule.
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