Front Desk Associate

1 week ago


Terrace, Canada Best Western Terrace Inn and Terrace Inn Liquor Store Full time
About the Job

We are seeking a dedicated and friendly Front Desk Agent to join our team at Best Western Terrace Inn and Terrace Inn Liquor Store. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, providing clear communication to guests.
  • Provide information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Offer recommendations and directions to nearby points of interest, showcasing your knowledge of the area.
  • Process guests' departures, calculate charges, and receive payments in a fair and transparent manner.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Familiarize yourself with emergency and safety procedures to respond effectively in case of an incident.
  • Perform various clerical duties, including faxing, filing, photocopying, and answering phone calls and messages.
  • Assist clients/guests with special needs, demonstrating empathy and understanding.
  • Contact customers to deliver requested wake-up calls, starting their day off right.
Requirements
  • Secondary (high) school graduation certificate required.
  • No prior experience necessary; we provide comprehensive training to ensure success.
Benefits
  • A competitive salary of $40,000 per year, reflecting the demands and expectations of this role.
  • An excellent opportunity to develop your skills and advance in your career within our company.
  • The chance to work in a fast-paced environment where no two days are ever the same.
  • Standing for extended periods may be required; please be aware of this when applying.
  • A permanent position offering stability and job security.
  • Work in a dynamic team-oriented atmosphere where collaboration and teamwork are highly valued.
  • English language proficiency required; fluency in other languages an asset.
  • 40 hours per week; regular full-time schedule.


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