Infrastructure Engineer
3 weeks ago
About Us
Thrive is an innovative technology solutions provider that focuses on delivering cutting-edge services in Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services. Our company culture, engineering expertise, and customer-centric approach set us apart from our peers. We are looking for individuals who share our passion for developing valuable skills that ignite their career aspirations.
Job Overview
The Technical Client Site Services Infrastructure Engineer will serve a client by providing on-site infrastructure support, responding to service tickets, and resolving all infrastructure problems in conjunction with remote support teams. This role involves maintaining all equipment with current patches and requirements, as well as working with third-party vendors for warranty service repair and dispatch.
Key Responsibilities
Some of the primary responsibilities of this role include:
- Acting as the primary point of contact for issues with client onsite server and networking infrastructure issues and maintenance.
- Collaborating with Thrive Global Remote support teams to troubleshoot and remediate any issues.
- Assisting Thrive Global Remote support teams to ensure that client environments are fully documented.
- Being the main owner of any physical changes needed for client server and networking infrastructure.
- Ensuring that client IT infrastructure remains physically organized and is completely and accurately documented.
- Working with Thrive Global Remote support teams to ensure that all infrastructure is kept up to date with current and required patches.
Requirements
Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Experience in Windows Server Administration, VMware Environment support, LAN/WAN Environment administration, SAN/NAS support, and Microsoft Azure Cloud Support is required. Additionally, candidates must be capable of providing assistance to users in both French and English, and must be able to sit for prolonged periods of time in front of a computer. Physical activities such as lifting heavy equipment, bending, standing, climbing, or walking may be required.
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