Equipment Inventory Coordinator
5 days ago
As an Equipment Inventory Coordinator with Bayshore HealthCare, you will play a vital role in ensuring that our equipment inventory levels are adequate to meet the needs of our clients.
Responsibilities:- Confirm rental of equipment with patients, HCCSSs, and subcontractors via phone calls.
- Schedule pickups of equipment and bio-waste with patients, family members, or caregivers.
- Ensure requisitions are sent by HCCSSs and subcontractors.
- Maintain open communication with logistics teams and drivers to ensure timely pickups.
- Communicate with finance regarding equipment rental billing.
- Follow up with missed pickups and reschedule with patients.
- Notify patients about preventative maintenance schedules and arrange pump replacements.
- Identify errors related to HCCSS contracts.
- Manage inventory, documentation, and control of client equipment, including infusion pumps, chargers, poles, bolus cords, and accessories.
- Record client equipment locations, usage, maintenance, repairs, and returns in computer systems.
- Perform administrative duties, daily reports, and participate in ongoing education activities.
- High school diploma or equivalent combination of education and experience.
- 2-3 years of customer service or administrative experience with large volumes of correspondence.
- 1-2 years of experience in call centers/customer service environments and use of computers within Windows environments.
- Excellent customer service skills, empathetic, problem solver, active listener, with a positive attitude.
- Ability to read and interpret documents such as safety rules and procedure manuals in English, and understand basic medical terminology.
- Basic mathematical calculations and ability to sit for long periods while on the phone or computer.
We are committed to providing a safe and healthy environment for both our staff and clients. To this end, all new hires must have received the full series of a COVID-19 vaccine or combination of vaccines approved by Health Canada, and have received the final dose at least 14 days prior to their start date.
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