Logistics Operations Manager

1 month ago


Québec, Quebec, Canada Intelcom Full time

Accelerate Your Career with Intelcom

About the Role

We are seeking a skilled Logistics Operations Manager to join our team at Intelcom, a leading last-mile carrier in the e-commerce sector. As a key member of our operations team, you will play a critical role in driving our business forward and delivering exceptional results.

Key Responsibilities

  • Collaborate with our Regional Operations Manager to define and achieve operational objectives, measure and communicate results.
  • Plan, direct, and implement delivery center operations and support activities to achieve productivity and service objectives.
  • Prepare and analyze KPI performance reports, budgets, and forecasts, and monitor results on an ongoing basis.
  • Ensure time management and payroll are properly approved and submitted on time.
  • Provide coaching and leadership to the team to achieve objectives and deliver an outstanding employee experience.
  • Lead the team to provide the highest level of customer service, both internally and externally, with a focus on continuously improving the customer experience.
  • Evaluate and develop employee performance, align expectations, and resolve issues.
  • Lead and encourage a culture where health and safety is a priority.

Requirements

  • 5 years' experience at management level in a dynamic environment in the logistics industry and in team management.
  • Ability to manage a team to ensure accuracy, compliance, and a culture of excellence.
  • Demonstrated analytical and problem-solving skills, with the ability to quickly understand and identify problems and implement solutions.
  • Ability to evaluate and improve work processes to meet tight delivery deadlines and adapt to changing priorities.
  • Strong interpersonal skills, including leadership, conflict resolution, and team management abilities.
  • Demonstrates a positive, professional attitude with a hands-on, team-oriented work style.
  • Bilingualism in French and English.

About Intelcom

Intelcom is a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. We are committed to building a culture where difference is valued and are always looking for talented and diverse individuals to join our teams.

What We Offer

At Intelcom, we offer a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed and thrive in their roles.

Apply Now



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