Restaurant Operations Manager

4 weeks ago


Thunder Bay, Ontario, Canada Wendy's Restaurant Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Wendy's Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Conduct regular performance reviews to identify areas for improvement and provide coaching to team members.
  • Develop and implement cost-saving strategies to optimize profitability.
  • Organize and maintain inventory levels to minimize waste and ensure efficient supply chain management.
  • Ensure compliance with health and safety regulations, maintaining a clean and safe environment for customers and employees.
  • Collaborate with marketing teams to develop and implement effective marketing plans.
  • Address customer complaints and concerns in a professional and timely manner.
  • Provide exceptional customer service, ensuring a positive experience for every guest.
  • Plan, organize, direct, control, and evaluate daily operations to achieve business objectives.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure, meeting tight deadlines.
  • Physical stamina to handle heavy loads and work in a physically demanding environment.
  • Attention to detail and ability to multitask.
  • Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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