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Customer Success Data Specialist
1 week ago
The Customer Success Systems and Data Analyst will be a crucial member of the Customer Success team, focusing on the management and coordination of our Gainsight environment, data analysis, KPI and metric management, and coordinating ongoing customer success projects. This role is designed to drive customer satisfaction, engagement, and retention through operational excellence and data-driven decision-making.
Key Responsibilities:
- Gainsight Administration
- Manage and optimize Gainsight to ensure accurate tracking of customer health scores, engagement metrics, and overall satisfaction.
- Create, update, and manage reports and dashboards to provide real-time insights into customer success performance.
- Implement and refine automated workflows within Gainsight to scale efforts while ensuring a high level of personalization in customer interactions.
