Cash Collections Specialist
3 weeks ago
The ideal candidate for this Cash Collections Specialist position at CB Canada will be a natural leader with a strong sense of accomplishment and a focused, detail-oriented approach. This role involves ensuring the processing of payments and maintaining quality customer service.
Key Responsibilities
- Ensure the processing of payments
- Update customer files to ensure data integrity
- Maintain quality customer service and a positive company image by resolving customer account inquiries
- Manage all billing and reporting activities in line with deadlines
- Manage inbound and outbound collections calls and correspondence
- Ensure bankruptcy filings are processed in the correct manner when received
- Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
- Comply with all rules and regulations established by the Federal Fair Credit Reporting Act
- Log all customer payments to the correct reports
Requirements:
- Ability to analyze customer accounts and make decisions based on those analyses
- Comprehensive knowledge of Cash Collections
- Command of Collect Outstanding
- Collection Processes experience
- Experience with consumer collections
- Proficiency in Collecting Payments
- Adeptness in Collector
- 2+ years of prior high volume collections experience
- Prior experience working with collections/accounting software
- Excellent verbal, written, and social communication skills
- AA or BS/BA in Accounting preferred
CB Canada is a leading company in the industry, and we offer an excellent compensation package for the right candidate.
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