Cash Collections Specialist

3 weeks ago


Burlington, Ontario, Canada CB Canada Full time
Cash Collections Specialist Job Description

The ideal candidate for this Cash Collections Specialist position at CB Canada will be a natural leader with a strong sense of accomplishment and a focused, detail-oriented approach. This role involves ensuring the processing of payments and maintaining quality customer service.

Key Responsibilities
  1. Ensure the processing of payments
  2. Update customer files to ensure data integrity
  3. Maintain quality customer service and a positive company image by resolving customer account inquiries
  4. Manage all billing and reporting activities in line with deadlines
  5. Manage inbound and outbound collections calls and correspondence
  6. Ensure bankruptcy filings are processed in the correct manner when received
  7. Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
  8. Comply with all rules and regulations established by the Federal Fair Credit Reporting Act
  9. Log all customer payments to the correct reports

Requirements:
- Ability to analyze customer accounts and make decisions based on those analyses

- Comprehensive knowledge of Cash Collections

- Command of Collect Outstanding

- Collection Processes experience

- Experience with consumer collections

- Proficiency in Collecting Payments

- Adeptness in Collector

- 2+ years of prior high volume collections experience

- Prior experience working with collections/accounting software

- Excellent verbal, written, and social communication skills

- AA or BS/BA in Accounting preferred

CB Canada is a leading company in the industry, and we offer an excellent compensation package for the right candidate.



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