Counter Sales Associate

2 weeks ago

Mississauga, Ontario, Canada CB Canada Full time
About Us

At Marks Supply, we're a leading supplier of top-quality Plumbing, P.V.F., Hydronics, and HVAC products. With nine wholesale branches and three luxury showrooms across southwestern Ontario, we're committed to providing exceptional customer service and nurturing a highly educated, knowledgeable team of employees.

Job Summary

We're seeking a Counter Sales Associate to join our team. As a key member of our sales team, you'll take and enter orders, work closely with contractors, vendors, and our sales team to research and respond to customer requests. You'll share accurate information and HVAC product knowledge, ensuring exceptional service and satisfaction.

Key Responsibilities
  • Learn and grow your product and industry knowledge through training and coaching.
  • Provide excellent customer service by responding to customers in person and on the phone quickly and professionally, demonstrating in-depth product and pricing knowledge.
  • Process standard and special orders, requests, issues, and concerns, applying product knowledge to recommend alternatives to customers.
  • Support outside sales staff with information regarding a customer's PO, product, or pricing information as needed.
  • Keep customers informed of order status, connecting with shipping/receiving, and purchasing to ensure on-time delivery of required product.
  • Participate in counter promos, preparing showroom for counter days, monthly specials, customer appreciation BBQ days, and yearly inventory.
What We Offer
  • A collaborative team with a customer-focus, working closely together to provide exceptional service and satisfaction.
  • Career development opportunities, including training programs and access to decision makers.
  • A casual atmosphere and a distinct lack of bureaucracy, empowering employees to make decisions and learn from their mistakes.
  • A commitment to the growth and development of our employees through our Build a Better Life (BABL) program.
Requirements
  • 1-2 years combined counter sales and industry experience.
  • Organizational skills to balance customer-facing inquiries and orders, as well as manage detailed paperwork and written requests.
  • An exemplary service-oriented attitude, critical thinking, and problem-solving skills.
  • Ability to work occasional evenings and Saturdays as part of a team.

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