Lead Fashion Operations Manager

4 days ago


Hamilton, Ontario, Canada H&M group Full time
About H&M Group

We are a global fashion leader with a vision to liberate fashion for the many. We believe in shaping a new world in fashion and want our colleagues to be themselves & more.

As a colleague, you'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Job Overview

This role offers an exciting opportunity to lead our fashion operations team and drive business growth through effective management and strategic planning.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications.

Main Responsibilities
  1. Capture Customer Experience: You will be responsible for delivering exceptional customer experiences across all channels, ensuring visual and commercial curation according to global guidelines.
  2. Represent the Brand: Represent yourself and the H&M brand positively during customer interactions, maintaining a strong brand image.
  3. Department Leadership: Lead your department by identifying commercial opportunities and acting on them, taking ownership of strengths and areas for improvement.
  4. Fashion Awareness: Stay up-to-date with the latest fashion trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  5. Team Development: Recruit, onboard, and develop your team in-store, ensuring they have the skills and knowledge needed to succeed.
  6. Retail Operations: Maintain a clean and tidy sales floor and back-of-house areas, including stockroom areas, and ensure high-fashion quality visual and commercial product presentation.
Requirements

To succeed in this role, you will need:

  • A degree in a related field or equivalent experience.
  • Strong leadership and communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Able to work effectively in a fast-paced environment.
Why Choose H&M?

At H&M, we value diverse backgrounds and offer a range of benefits, including:

  • Diverse and inclusive workplaces.
  • Comprehensive benefits, including health insurance and retirement plans.
  • Paid leave programs and paid time off.
  • Access to our Colleague Resource Groups (CRGs) for community and networking opportunities.


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